Shantae Evans
Macon,USA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer service professional with track record of enhancing customer satisfaction through effective communication and problem resolution. Highly adaptable, ensuring smooth operations even in dynamic environments. Known for collaboration, reliability, and strong interpersonal skills, contributing to team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Ambassador (Remote)
Hindujah Global Solutions
05.2020 - 12.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Took ownership of customer issues and followed problems through to resolution
- Kept accurate records to document customer service actions and discussions
- Managed over 150 calls per day with outstanding metrics
- Responded to customer calls and emails to answer questions about products and services
- Engaged with customers over the phone to answer questions and address complaints
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member
- Delivered exceptional customer service to every customer by using extensive knowledge of products and services and creating welcoming, positive experiences
- Maintained 99% customer satisfaction
Customer Service Ambassador for Ambit Energy
Hindujah Global Solutions
12.2018 - 03.2020
- Followed call center protocols when notifying participants of call purpose and use of information
- Documented records of call information
- Managed over 150 calls per day with outstanding metrics
- Troubleshooting technical issues related to service or account access
- Addressing customer complaints and concerns in a professional manner
- Upselling or cross-selling additional energy services to existing customers
- Maintaining accurate customer information within the company database
- Following established customer service protocols and guidelines
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Store Associate
Lee's Food Fair Red Hills
08.2018 - 12.2018
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
Education
High school Diploma -
Gaynstead High School
07.2017
Skills
- Sales Expertise
- Team Building
- Purchasing and Procurement
- Data Entry
- Call Center Operations
- Customer Relationship Management (CRM)
- Administrative Support
- Microsoft Office Suite
- Customer focus
- Customer relations
- Cash handling
Certification
- Certificate of Completion -Ambit Energy- February 2019
Timeline
Customer Service Ambassador (Remote)
Hindujah Global Solutions
05.2020 - 12.2024
Customer Service Ambassador for Ambit Energy
Hindujah Global Solutions
12.2018 - 03.2020
Store Associate
Lee's Food Fair Red Hills
08.2018 - 12.2018
High school Diploma -
Gaynstead High School
Similar Profiles
MADHAVI CHENGATUMADHAVI CHENGATU
Business Analyst at Carelon Global Solutions: Summitworks Technologies and UST GLOBALBusiness Analyst at Carelon Global Solutions: Summitworks Technologies and UST GLOBAL
Basha ShaikBasha Shaik
Assistant Manager - Finance at Consero Global Solutions (Consero Solutions India Pvt Ltd)Assistant Manager - Finance at Consero Global Solutions (Consero Solutions India Pvt Ltd)
Jissin AntonyJissin Antony
Assistant Manager - Financial Shared Services at Thinksynq Solutions Pvt Ltd (Outsourced to Servion Global Solutions Pvt Ltd)Assistant Manager - Financial Shared Services at Thinksynq Solutions Pvt Ltd (Outsourced to Servion Global Solutions Pvt Ltd)
Renita HobbsRenita Hobbs
Medical Biller And Coder at EVMSMedical Biller And Coder at EVMS
Takeyria McCarthyTakeyria McCarthy
DSP (Direct Support Professional) at Res Care Home Health CareDSP (Direct Support Professional) at Res Care Home Health Care