Shantae Jarrell
Somerset,NJ
Summary
Dynamic leader and adept communicator with proven expertise in customer service and management, honed at National Infantry Museum. Excelled in training and mentoring teams, enhancing customer satisfaction, and ensuring financial accuracy. Skilled in Studio Arts, such as Figure Drawing, Sculpture, Ceramics and Painting. Experienced in Gallery Curating, installing and unistalling galleries and creating Art exhibition.
Overview
5
5
years of professional experience
Work History
Key Holder Supervisor
Dollar General
Columbus, GA
12.2022 - 09.2023
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Received and counted money.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Processed cash, credit, debit, and check payments.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Opened inventory boxes and restocked shelves.
- Rotated stock according to dates and protocols.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
- Accepted and processed customer returns.
- Implemented loss prevention measures to minimize theft risks while maintaining a welcoming atmosphere for shoppers.
Cashier Team Lead
National Infantry Museum
Fort Moore, GA
08.2018 - 09.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Education
Bachelor's Of Arts - Studio Arts
Columbus State University
Columbus, GA05.2024
Skills
CommunFigure Drawing
Charcoal Sketches
Narrative Illustration
Ceramics
Sculpting
Painting
Adobe Illustration
Adobe Photoshop
Adobe Indesign
Gallery Practices
Customer Service
Organization Skills
Management Skills
Adaptive
Communication
Accomplishments
3.4 GPA
Graduated Cum Laude
Honor of Studio Arts Award
Curated for the Kentler Gallery (Brooklyn, NY)
Curated for Oxford University Hoot and Holler Exhibition
Timeline
Key Holder Supervisor
Dollar General
12.2022 - 09.2023
Cashier Team Lead
National Infantry Museum
08.2018 - 09.2019
Bachelor's Of Arts - Studio Arts
Columbus State University