Shantae Kelly
Tampa,FL
Summary
Server with extensive knowledge of fine dining. Versatile Server in fine dining and fast-casual settings. Known for juggling multiple responsibilities. Improved customer retention. Led to higher customer satisfaction. Handling dietary restrictions and allergies Handling high-demand stress situations Guest complaint resolution Maintaining calm under pressure Opening and Closing Procedures Shift management and delegation
Overview
16
16
years of professional experience
Work History
Customer Service Representative
One Touch Direct
01.2021 - 01.2026
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Dietary Aide
AdventHealth Tampa
11.2017 - 01.2021
- Cross-trained in sanitation.
- Cross-trained in food preparation.
- Developed customized meal plans.
- Served patients with specific nutritional needs.
- Maintained timely nutrition delivery.
Customer Service
SafeGuard America
08.2015 - 11.2017
- Trained a team of 10 customer service agents.
- Improved the customer journey.
- Improved overall customer experience.
- Consistently exceeded monthly sales targets.
- Handled high-volume, high-pressure situations.
- Introduced proactive check-ins with high-value accounts.
Pack and Upack
Walmart
10.2013 - 08.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
Shift Lead
Burger King
05.2010 - 10.2013
- Prepared shift reports.
- Maintained efficient stock levels.
- Adjusted team strategies.
- Streamlined daily operations.
Education
High School Diploma -
Armwood High School
Seffner, FL06-2012
Skills
- Customer Service
- Guest complaint resolution
- Handling dietary restrictions and allergies
- Maintaining calm under pressure
- Shift management and delegation
- Mathematics
- Problem resolution
- Call center experience
- Appointment scheduling
- Microsoft Office Suite
Timeline
Customer Service Representative
One Touch Direct
01.2021 - 01.2026
Dietary Aide
AdventHealth Tampa
11.2017 - 01.2021
Customer Service
SafeGuard America
08.2015 - 11.2017
Pack and Upack
Walmart
10.2013 - 08.2015
Shift Lead
Burger King
05.2010 - 10.2013
High School Diploma -
Armwood High School