Shantae Mann

• Assisted clients with daily living activities for increased comfort and quality of life.
• Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Consulted with supervisors to assess cases and plan strategies for enhancing care.
• Encouraged healthy habits among clients by preparing nutritious meals according to dietary requirements while respecting individual preferences.
• Developed strong relationships with clients and families, resulting in trust and effective communication.
• Supported clients'' mental wellness through compassionate listening, empathetic responses, and encouragement during difficult times.
• Documented observations on client behavior patterns regularly to track progress over time or identify potential areas requiring intervention.
• Built strong relationships with clients to deliver emotional support and companionship.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Assisted with daily living activities, running errands, and household chores.
• Transported clients to and from medical appointments with safety and efficiency.

• Implemented cost-saving measures by identifying ways to reduce expenses without compromising quality.
• Conducted regular staff meetings to maintain open lines of communication within the team, fostering a positive work environment.
• Coordinated facility maintenance schedules to ensure smooth operations without impacting daily tasks.
• Managed a team of over 20 employees, ensuring optimal performance, and adherence to company policies and standards.
• Monitored project deadlines closely to ensure timely completion of assignments.
• Actively participated in recruitment efforts by screening candidates during interviews.
• Oversaw inventory control and management, reducing waste while maintaining adequate stock levels for seamless operations.
• Oversaw day-to-day production activities in accordance with business objectives.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed art room supplies, equipment and resources to maintain consistent supply for projects.
• Managed a diverse range of learners, adapting lesson plans to accommodate different abilities and interests.
• Enhanced student creativity by incorporating various art mediums and techniques into lessons.
• Developed students'' artistic skills by providing personalized feedback and guidance on their artwork.

Dispatcher

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
• Processed invoices and payments for dispatched orders to provide proof of transaction.
• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.