Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shantae Martin

Detroit

Summary

Dynamic leader with proven expertise in team supervision and problem-solving, honed at Children’s Hospital of Michigan. Excelled in enhancing team performance and patient satisfaction through innovative management and meticulous attention to detail. Skilled in coaching, conflict resolution, and regulatory compliance, achieving significant improvements in operational efficiency and team collaboration.

Overview

11
11
years of professional experience

Work History

Team Leader

Stallenties
10.2020 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

EVS Supervisor

Children’s Hospital of Michigan
01.2016 - 09.2020
  • Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development opportunities.
  • Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
  • Enhanced patient satisfaction scores with thorough and consistent environmental sanitation practices.
  • Improved EVS department efficiency by implementing new cleaning procedures and scheduling systems.

Med Passer

Jewish Senior Services
03.2014 - 01.2018
  • Actively participated in quality improvement initiatives related to medication management, identifying areas for process optimization and implementing improvements accordingly.
  • Assisted pharmacists with inventory management tasks such as ordering supplies, receiving shipments, and conducting periodic audits for expired medications.
  • Maintained regulatory compliance with state and federal laws regarding prescription medications, ensuring the safety of both patients and staff members.
  • Enhanced teamwork among nursing staff through effective communication about patient needs, changes in condition, or updates to treatment plans.
  • Promoted overall health and well-being by assisting patients with self-administration of medications when appropriate.

Education

High School Diploma -

Kettering High School
Detroit, MI
06.2004

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Team supervision
  • People management
  • Staff training
  • Coaching and mentoring
  • Documentation and reporting
  • Overseeing daily activities
  • Conflict resolution

Accomplishments

Also I’m the Paint alternate Union Rep for second shift .

Timeline

Team Leader

Stallenties
10.2020 - Current

EVS Supervisor

Children’s Hospital of Michigan
01.2016 - 09.2020

Med Passer

Jewish Senior Services
03.2014 - 01.2018

High School Diploma -

Kettering High School

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Shantae Martin