Shantae Mickens
Bishopville,SC
Summary
Results-driven and highly motivated professional with 18 years of experience across administration, healthcare, management, and finance. Demonstrated success in building strong relationships, solving problems, and identifying opportunities that align with and advance organizational objectives. Adept at working independently or collaboratively to achieve goals and deliver high-quality outcomes.
Proactive and goal-oriented professional, known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
22
22
years of professional experience
Work History
Virtual Medical Assistant- Telehealth
Novant Health Care
08.2022 - Current
- Foster strong rapport with patients and team members to support a positive virtual care experience.
- Communicate effectively with patients and healthcare staff via email, chat, and text to deliver prompt and accurate customer service.
- Conduct outreach initiatives to promote wellness programs and health education.
- Coordinate and manage schedules, calendars, emails, and virtual meetings for providers and staff.
- Research patient accounts to verify demographic and insurance information for accuracy and completeness.
- Utilize RCM and EMR platforms—including CPM, PowerChart, Cerner, and DocuTap—to support efficient billing and patient data management.
- Address inquiries related to insurance eligibility, coverage, and billing, ensuring timely and accurate resolution.
- Maintain strict compliance with patient data privacy and HIPAA security standards.
SAP Administrator (Contract)
Advanced Technology Services (ATS)
01.2021 - 07.2022
- Managed and escalated equipment failures to the maintenance team to ensure prompt issue resolution.
- Collaborated cross-functionally with team members to define project requirements, develop effective solutions, and meet strict deadlines.
- Created and facilitated work orders for preventive maintenance activities.
- Maintained clear communication with staff and customers to monitor and track service records and delivery statuses.
- Generated detailed reports to recommend corrective actions and identify opportunities for process improvements.
- Accurately documented equipment downtime and failure incidents within SAP to maintain comprehensive maintenance records.
Stay at Home Mom
Self
05.2018 - 01.2021
- Oversaw daily household operations, including childcare, housekeeping, meal planning, and scheduling.
- Managed and prioritized household budgets and expenses to ensure financial efficiency.
- Developed and applied strong organizational and time management skills to coordinate multiple responsibilities.
- Planned, organized, and executed family events, appointments, and extracurricular activities.
- Supported early childhood development through educational play, creative projects, and outdoor learning activities.
Medical Billing and Coding Specialist (Contract)
Recruiting Solutions
09.2020 - 12.2020
- Reviewed medical claims and assigned accurate ICD-10 and HCPCS codes to ensure proper billing and reimbursement.
- Utilized Epic systems to research, analyze, and resolve claims efficiently within required timeframes.
- Managed a high-volume queue of incoming claims, maintaining productivity and accuracy standards.
- Collaborated with relevant departments to resolve complex claim issues and ensure timely processing.
- Evaluated claims and supporting documentation to ensure compliance with reimbursement policies, coding guidelines, and regulatory standards.
- Processed payment postings and submitted billing data for insurance claims accurately and promptly.
Healthcare Administrative Secretary
Fresenius Medical Care
10.2005 - 05.2018
- Demonstrated strong interpersonal, verbal, and written communication skills to effectively engage with patients, staff, and multidisciplinary teams.
- Conducted monthly compliance audits to ensure adherence to federal and state healthcare regulations.
- Generated invoices, end-of-month summaries, and detailed expense reports to support financial accuracy and transparency.
- Participated in interdisciplinary team meetings to coordinate and optimize patient care planning and delivery.
- Interpreted operational objectives and implemented workflow processes to align with organizational goals and improve efficiency.
- Utilized eClinicalWorks to prepare individualized care plans, monitor lab results, and manage long-term services for patients.
- Collected water samples and performed weekly endotoxin and calibrations testing in compliance with OSHA and AAMI standards.
- Maintained patient records by purging outdated charts and ensuring data integrity.
Office Manager
Quick Cash
08.2003 - 09.2005
- Developed and implemented marketing strategies to improve customer experience and drive business growth.
- Facilitated onboarding of new employees, including training sessions and completion of new hire documentation.
- Consistently exceeded monthly performance targets by aligning services with business goals, contributing to increased revenue.
- Handled financial transactions, including cash handling, loan payments, check cashing, drawer balancing, and night deposits with accuracy and integrity.
- Cultivated long-term relationships with customers and suppliers through effective account management and personalized service.
Education
Ward Clerk (Certificate) -
Central Carolina Technical College
Sumter, SC12.2003
Skills
- Insurance Verification
- Medical terminology
- Internal Note Tool
- Microsoft Office (Word, OneNote, Outlook, Access, Excel)
- Schedule management
- Telehealth coordination
- Water Quality treatment
- Dispatching
- Marketing
- Logistics
- SAP ERP
- Prescription Drug Monitoring
- Data entry
- Revenue cycle management
- Office management
- Medical terminology
- Inventory and supply management
- Communication skills
- Office management
- Conflict resolution
- Insurance claims
- Environmental Laboratory service
- Five 9
- Compliance and auditing
- Time management
- Documentation and recordkeeping
- Invoice processing
- Risk assessment
Timeline
Virtual Medical Assistant- Telehealth
Novant Health Care
08.2022 - Current
SAP Administrator (Contract)
Advanced Technology Services (ATS)
01.2021 - 07.2022
Medical Billing and Coding Specialist (Contract)
Recruiting Solutions
09.2020 - 12.2020
Stay at Home Mom
Self
05.2018 - 01.2021
Healthcare Administrative Secretary
Fresenius Medical Care
10.2005 - 05.2018
Office Manager
Quick Cash
08.2003 - 09.2005
Ward Clerk (Certificate) -
Central Carolina Technical College