Shantae Myers
Oklahoma City,OK
Summary
Dynamic Processing Specialist with a proven track record at the Oklahoma Department of Human Services, adept at identifying data discrepancies and implementing swift corrections. Known for excellent attention to detail and complex problem-solving skills, I consistently enhance operational efficiency while maintaining compliance with company guidelines.
Overview
13
13
years of professional experience
Work History
Processing Specialist
Oklahoma Department of Human Services
12.2024 - Current
- Demonstrate adaptability by quickly learning new software programs as needed for various processing assignments.
- Identify data errors and discrepancies and implement swift corrections.
- Use computer software to store and retrieve data.
- Update and maintain customer information, documents and records.
- Utilize techniques for increasing data entry speed.
Equipment Processing Technician
Agiliti Health
12.2022 - 12.2024
- Decontaminate and sterilize instruments, medical supplies and equipment.
- Assist with maintaining established departmental policies and procedures, objectives and quality improvement, safety and environmental and infection control standards.
- Keep operations in compliance with company, safety and legal requirements.
- Communicate processing instructions to other workers.
- Wash production lines and storage containers to maintain clean and efficient work areas.
Mobile Sales Expert
Amtel LLC/T-Mobile
05.2021 - 12.2022
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Dietary Aide
Oklahoma Children's Hospital
04.2019 - 05.2021
- Met customer call guidelines for service levels, handle time and productivity.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Provided in-depth information on nutritional care to maximize health.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed and implemented protocols related to nutrition care.
Environmental Services Housekeeper
St Anthony's Hospital
12.2018 - 04.2019
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
Key Holder
Dollar General
05.2017 - 12.2018
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Implemented loss prevention strategies to minimize store shrinkage.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Sporting Goods Department Manager
Walmart Supercenter
03.2012 - 05.2017
- Decontaminate and sterilize instruments, medical supplies and equipment.
- Assist with maintaining established departmental policies and procedures, objectives and quality improvement, safety and environmental and infection control standards.
- Keep operations in compliance with company, safety and legal requirements.
- Communicate processing instructions to other workers.
- Wash production lines and storage containers to maintain clean and efficient work areas.
Education
High School Diploma -
Justice Alma Wilson Seeworth Academy
Oklahoma City, OK05.2012
Skills
- Company Guidelines
- Excellent Attention to Detail
- Multi-Line Telephone Operation
- Sales Quota Achievement
- Team Leadership
- Complex Problem-Solving
- Customer Relationship Management
- Problem-Solving Skills
- Operating Systems: Windows
- Software: Microsoft Word, Powerpoint, Excel
Timeline
Processing Specialist
Oklahoma Department of Human Services
12.2024 - Current
Equipment Processing Technician
Agiliti Health
12.2022 - 12.2024
Mobile Sales Expert
Amtel LLC/T-Mobile
05.2021 - 12.2022
Dietary Aide
Oklahoma Children's Hospital
04.2019 - 05.2021
Environmental Services Housekeeper
St Anthony's Hospital
12.2018 - 04.2019
Key Holder
Dollar General
05.2017 - 12.2018
Sporting Goods Department Manager
Walmart Supercenter
03.2012 - 05.2017
High School Diploma -
Justice Alma Wilson Seeworth Academy
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