Shantae Robinson
40 Thomas St, Vernon Rockville,CT
Summary
Compassionate laboratory technician trained to handle issues and remain level-headed at all times. Offering drive to work hard and serve as valued employee.
Overview
3
3
years of professional experience
Work History
Lab Assistant
Miwa Labs - Lehigh University
Bethlehem, PA
08.2023 - Current
- Performed routine laboratory tests, such as cell culturing, PCR and ELISA assays.
- Conducted data analysis to identify trends in experiments.
- Assisted researchers with designing protocols for experiments.
- Troubleshot technical issues related to laboratory equipment or processes.
- Provided technical guidance to junior staff members regarding laboratory procedures and protocols.
Customer Service Worker
Dunkin' Donuts
East Hartford, CT
07.2021 - 08.2023
- Provided exceptional customer service to ensure positive customer experiences.
- Answered incoming calls, responded to inquiries, and resolved customer complaints.
- Tracked inventory levels for all products.
- Contributed to the team effort by accomplishing related results as needed.
Education
Bachelor of Science - Neuroscience
Lehigh University
Bethlehem, PA05-2027
High School Diploma -
Connecticut Ib Academy
East Hartford, CT05-2023
Skills
- Documentation requirements
- Test Results Interpretation
- Sample checking
- Specimen Processing
- Excellent lab practices
- Customer Service
- Merchandise Restocking
- Guest Services
- POS System Operation
- One Call Resolution
- Training and mentoring
- Talent Development
Affiliations
- Volunteer Work: I try to volunteer as much as possible in different fields. I have raised money for cancer research, helped older citizens who are unable to clean their homes during the spring and fall and many more.
Accomplishments
- Honors in education that allowed me win multiple scholarships to pay for college completely.
References
References available upon request.
Timeline
Lab Assistant
Miwa Labs - Lehigh University
08.2023 - Current
Customer Service Worker
Dunkin' Donuts
07.2021 - 08.2023
Bachelor of Science - Neuroscience
Lehigh University
High School Diploma -
Connecticut Ib Academy
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