SHANTAE VERA
Providence
Summary
Results-oriented college graduate with over 5 years of experience in enhancing team productivity and customer satisfaction through effective process improvement and strategic planning. Proven track record of guiding teams, managing complex projects, and achieving strategic objectives. Proficient in inventory management, visual merchandising, and project management, with a strong background in laboratory framework and protocols. Skilled at driving sales growth and optimizing operations. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.
Overview
5
5
years of professional experience
Work History
Shift Leader
Dashmart
01.2025 - Current
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
Third Key Holder
Snipes
09.2024 - 01.2025
- Trained new hires on company policies, procedures, and customer service standards
- Performed cash handling duties including opening and closing registers, counting cash drawers, and preparing bank deposits
- Maintained accurate inventory records through regular stock checks and audits
- Managed store operations in the absence of upper management, ensuring smooth and efficient daily operations
- Resolved customer complaints or concerns promptly and effectively to ensure high levels of customer satisfaction
- Assisted in scheduling employee shifts based on business needs while adhering to labor budget constraints
Research & Design Lab Technician
Hanna Instruments
01.2024 - 09.2024
- Supports Scientists and Researchers in conducting various tests and experiments
- Conducting experiments, Preparing test samples, keeping lab records and documenting test findings, maintaining lab equipment, ordering supplies, maintaining safety within the laboratory
Store Manager
FinishLine
06.2022 - 07.2024
- Increased team productivity by implementing streamlined processes and effective communication strategies
- Achieved departmental goals by developing and executing strategic plans and performance metrics
- Reduced operational costs through comprehensive process improvement initiatives and resource management
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members
- Launched new products and services with thorough market research, leading to increased revenue growth
- Maximized sales by creating innovative visual merchandising displays and store layouts
Assistant Store Manager
FinishLine
02.2022 - 06.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies
- Increased employee retention, training staff in effective customer service techniques and product knowledge
Footwear Operations
Dicks Sporting Goods
06.2021 - 02.2022
- Improved operational efficiency by streamlining processes and implementing cost-saving measures
- Reduced turnaround time for project completion through effective resource allocation and team management
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly
- Developed strong relationships with vendors, resulting in better pricing and improved service quality
Retail Sales Associate
Macys Department Store
02.2020 - 08.2021
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly
- Increased sales revenue through effective product recommendations tailored to individual customers
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed
- Collaborated with team members to meet and exceed monthly sales targets consistently
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies
Education
Minor - Gender & Women Studies
University of Rhode Island
Kingstown, RI01-2025
Bachelor's degree - Biology
University of Rhode Island
Kingston, RI01-2025
High School Diploma -
Paul Cuffee Upper School
Providence, RI06.2018
Skills
- Data Analysis
- Talent Recruitment
- Project Management
- Payroll Management
- Customer Service
- Shift Scheduling
- Management
- Market Research
- Laboratory Experience
- Loss Prevention
- Quality Control
- Quantitative skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Leader
Dashmart
01.2025 - Current
Third Key Holder
Snipes
09.2024 - 01.2025
Research & Design Lab Technician
Hanna Instruments
01.2024 - 09.2024
Store Manager
FinishLine
06.2022 - 07.2024
Assistant Store Manager
FinishLine
02.2022 - 06.2022
Footwear Operations
Dicks Sporting Goods
06.2021 - 02.2022
Retail Sales Associate
Macys Department Store
02.2020 - 08.2021
High School Diploma -
Paul Cuffee Upper School
Minor - Gender & Women Studies
University of Rhode Island
Bachelor's degree - Biology
University of Rhode Island
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