Shantae Wright
Philadelphia,PA
Summary
Patient Access Representative skilled in managing patient admissions, insurance verification, and appointment scheduling. Strong communication abilities facilitate professional interactions with patients, families, and healthcare professionals. Proven track record of maintaining confidentiality while delivering high-quality customer service. Achievements include enhanced workflow efficiency and decreased patient wait times.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Hanger Clinic
Philadelphia, Pennsylvania
01.2020 - Current
- Facilitated patient check-in processes for streamlined clinic operations.
- Managed patient records using electronic health record systems effectively.
- Coordinated insurance verification and authorization for patient services.
- Assisted patients in understanding their treatment plans and next steps.
- Collaborated with clinical staff to ensure seamless patient flow in the clinic.
- Handled inquiries and resolved issues related to patient access efficiently.
- Educated patients about financial responsibilities and payment options available.
- Maintained confidentiality of sensitive patient information in compliance with regulations.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Managed incoming faxes related to patient registration processes.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Actively participated in team meetings and training sessions.
- Responded to patient inquiries regarding billing or financial matters.
- Followed up on unpaid claims in a timely manner.
Special Education Teacher Assistant
George Sharswood Elementary School
Philadelphia, PA
09.2015 - 11.2023
- Assisted in the implementation of individualized education plans for special needs students.
- Provided support and guidance to special education teachers in developing instructional materials, lesson plans and assessments.
- Collaborated with classroom teachers to ensure that modifications were made to meet the needs of each student.
- Facilitated communication between parents, teachers, administrators, and other school personnel regarding student progress and behavior issues.
Patient Service Representative
Hahnemann University Hospital
Philadelphia, PA
01.2012 - 10.2019
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered incoming calls in a professional manner.
- Maintained accurate records of services provided during each visit or procedure.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
Education
High School Diploma -
Paul Robeson High School For Human Services
Philadelphia, PA06.2009
Skills
Patient registration
- Insurance verification
- Medical billing
- HIPAA compliance
- Electronic health records
- Appointment scheduling
- Conflict resolution
- Time management
- Effective communication
- Team collaboration
- Eligibility determination
- Medical terminology
- Data entry
- Phone and email etiquette
- Patient education
- Intake assessment
- Customer follow-up
- System updates
- Scheduling diagnostic procedures
- Call screening
- EMR updating
- Health insurance knowledge
- Patient identity verification
- Appointment reminders
- Healthcare systems navigation
Certification
- Child/Adult CPR
Timeline
Patient Access Representative
Hanger Clinic
01.2020 - Current
Special Education Teacher Assistant
George Sharswood Elementary School
09.2015 - 11.2023
Patient Service Representative
Hahnemann University Hospital
01.2012 - 10.2019
High School Diploma -
Paul Robeson High School For Human Services
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