Shantai Martin
Dallas,GA
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
10
10
years of professional experience
Work History
Front Office Staff Member
Wellstar Heath System
Marietta, GA
09.2023 - Current
- Greeted and welcomed guests upon arrival, providing excellent customer service.
- Assisted with check-in, check-out procedures for all incoming, outgoing patients.
- Scheduled patient appointments, collected co-pays and verified insurance coverage.
- Prepared charts for upcoming appointments; updated existing charts with current information as needed.
- Verified patient demographic and insurance information at each visit.
Account Representative 1
ACI
Remote
04.2022 - 06.2023
- Received and processed client payments and updated accounts.
- Served as primary contact and support for maintaining account information and opening and closing accounts.
- Maintained accurate and complete records on past due accounts and collection actions.
- Set up and updated customer accounts with interactions, payments and personal information.
Front Office Specialist
Wellstar Medical Group
Acworth, GA
11.2020 - 04.2022
- Greeted incoming patients, completed registration procedures and checked each into system.
- Performed clerical tasks such as copying, faxing and calling patients, outside offices and insurance companies.
- Calculated money due and processed payments.
- Made appointment for customers, mailed reminders and added details to office calendar.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Collected copays and account balance payments and updated account records.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Updated office calendars with new appointments and accommodated last-minute schedule changes.
- Conducted transactions, confirming patient information and processing according to standard protocol.
Medical Records Clerk
WellStar Kennestone Hospital, SM
Marietta, GA
03.2015 - 11.2020
- Scanned incoming documentation.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Pulled patient charts for upcoming appointments.
- Generated medical record invoices for requestors.
- Scanned and validated medical records for upload.
- Processed and invoiced records requests from patients, providers and third parties.
Education
Associate of Science - Medical Billing And Coding
Lincoln College of Technology
Marietta, Ga06.2014
Skills
- Insurance collaboration
- Patient Care
- Healthcare terminology
- Scheduling
- Data entry
- Cash transactions
- Billing and coding
- Check processing
- Insurance Verification
- Billing procedures
- Insurance billing
- Microsoft Office
- Customer service
Timeline
Front Office Staff Member
Wellstar Heath System
09.2023 - Current
Account Representative 1
ACI
04.2022 - 06.2023
Front Office Specialist
Wellstar Medical Group
11.2020 - 04.2022
Medical Records Clerk
WellStar Kennestone Hospital, SM
03.2015 - 11.2020
Associate of Science - Medical Billing And Coding
Lincoln College of Technology
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