Shantai Morales
Orlando,FL
Summary
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Admissions Manager
Tier Night Club
01.2021 - Current
- Managed general admission into the club
- Collected admission fee to enter establishment and was responsible for up to a 15,000 bank
- Created detailed sales reports and predicted future trends
- Trained new staff and created schedules for employees
- Planned and executed special events with vendors and celebrity appearances
Specialty Pharmacy Representative
CVS Health
01.2017 - Current
- Complete new patient enrollments for patients with terminal conditions
- Resolved issues for patients having difficulties with their insurance or prescriptions
- Filled and refilled prescriptions, also scheduled the delivery of the medications
- Remote agent
- Data entry, chat support and email support specialist
- Resolved 50+ customer inquiries daily via phone, email, and chat
Sales Agent
Century 21 Carioti
01.2014 - Current
- Provide professional guidance throughout the selling or purchase of a home
- Prepare contracts and necessary documents for transfer of title of deed
- Pre-qualify clients in order to show properties they can potentially secure ownership in
Customer Care Representative
Hilton Grand Vacations Club
01.2017 - 01.2019
- Book reservations for vacation packages that require previewing a timeshare resort
- Resolved highly escalated issues and prevented cancellations
- Worked with live inventory and multiple systems to book guest accordingly
- Met monthly sales quota
- Resolved 50+ customer inquiries via phone, chat and email.
- Diagnosed and resolved recurring network connectivity issues reducing support tickets
Administrative Assistant
Talk of the Town Restaurants
12.2009 - 01.2014
- Process inventory orders, order office supplies, and process daily revenue reports
- Run errand as needed for management which included traveling locally
- Bookkeeping, filing, reservations, data entry, and reception duties
- Reviewed timesheets, pay changes, and employee information for accuracy and completeness
- Processed bi-weekly payroll for 1,400 employees using Quickbooks
- Prepared and distributed payroll reports, pay stubs, and tax forms to employees
Education
Licensed Real Estate Sales Agent -
Florida Best Real Estate School
03.2025
Bachelor Degree - Computer Information Science, Computer Programming
Everest University
Orlando, FL01.2012
Skills
- Real estate transactions
- Property valuation
- Contract negotiation
- Customer service
- Office Administration
- Event planning
- Employee training
- Team management
- Chat and email support
- Remote
- Troubleshooting
- Payroll processor
Certification
- Florida food handler certification
- Florida alcohol server/seller certification
Skills
- Data analysis
- Sales reporting
- Interviewing techniques
- Computer skills
Timeline
Admissions Manager
Tier Night Club
01.2021 - Current
Customer Care Representative
Hilton Grand Vacations Club
01.2017 - 01.2019
Specialty Pharmacy Representative
CVS Health
01.2017 - Current
Sales Agent
Century 21 Carioti
01.2014 - Current
Administrative Assistant
Talk of the Town Restaurants
12.2009 - 01.2014
Licensed Real Estate Sales Agent -
Florida Best Real Estate School
Bachelor Degree - Computer Information Science, Computer Programming
Everest University