Shantai Porter
Rochester,NY
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Knowledgeable with personal computer-based software applications (MS Office, CRM, Salesforce, SAP (P20), SharePoint, Teams, E-Start, Workday, Playbook). National communicator and team leader with aggressive motoring skills, and the ability to build, produce, and proceed.
Overview
27
27
years of professional experience
Work History
Support Worker
People Incorporated
Rochester, NY
06.2022 - Current
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Facilitated discussions aimed at providing information regarding healthy lifestyles, community resources and goal planning
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
- Facilitated community integration and socialization through arranging and accompanying clients on outings.
Senior Trainer I
Concentrix
Pittsford, NY
01.2020 - 12.2023
- Influence all aspects of performance management including staffing decisions (terminations as appropriate), goal setting, development planning, performance evaluations, motivation, and recognition
- Provide coaching/development on attendance, attitude, professionalism, and job performance
- Discuss/implement corrective action plans on behavior, time management, and job performances
- Administered exams, delivering results to testing HQ.
- Maintained updated curriculum materials in accordance with changing industry standards.
- Facilitated team building activities designed to foster collaboration among employees
Operations Coordinator
Eastman Kodak Company
Rochester, NY
04.2017 - 12.2019
- Implemented new operational procedures, resulting in an increase in process efficiency.
- Directed, trained, monitored, mentored, and appraised the job performance of New Hires
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Multi -faceted role that supported contract administration, order management, logistics, sales support/service billing
- Call coaching, order management, peer engagement
- Researched and resolved billing discrepancies, lost/stolen/damaged goods, tracked & traced shipments
Customer Advocate/Assistant Trainer/Acting Supervisor
Verizon Wireless
Rochester, NY
04.2007 - 01.2017
- Assisted with technical issues such as data connectivity, and software issues on all device's
- Hands-on experience coordinating multiple training events in a corporate setting
- Provided coaching, development/feedback through peer engagement and call monitoring
- Collaborated with colleagues across multiple departments to resolve customer issues quickly and efficiently.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Medical Secretary
Rochester General Women Center
Rochester, NY
01.1998 - 01.2000
- Greeted patients, admission/discharge
- Set up/ maintained filing system, admission/discharge data input patient demographic information
- Scheduled /confirmed appointments, referrals, medical consolations
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Processed payments for co-pays or services rendered using computerized billing software programs.
- Insurance verification, set up payment plans, collect co-pay
- Provided administrative support to medical staff, including data entry and document preparation.
Education
A.A.S - Human Service/ Liberal Arts
Monroe Community College
Rochester, NYSkills
- Excellent Customer Service Skills
- Multi-Tasking
- Front-Line Problem Solver
- Organized
- Critical thinking
- First aid and CPR
- Customer Friendly
- Strong Written/Verbal skills
- Great Time Management Skills
- Attention to Detail
- Disability care
- Community integration
- Conflict resolution
- Documentation and reporting
Timeline
Support Worker
People Incorporated
06.2022 - Current
Senior Trainer I
Concentrix
01.2020 - 12.2023
Operations Coordinator
Eastman Kodak Company
04.2017 - 12.2019
Customer Advocate/Assistant Trainer/Acting Supervisor
Verizon Wireless
04.2007 - 01.2017
Medical Secretary
Rochester General Women Center
01.1998 - 01.2000
A.A.S - Human Service/ Liberal Arts
Monroe Community College
Similar Profiles
Nakeyla ColemanNakeyla Coleman
Direct Support Professional at People IncorporatedDirect Support Professional at People Incorporated
Mia GuardinoMia Guardino
Self Determination Assistant at People IncorporatedSelf Determination Assistant at People Incorporated
Claudia BridgesClaudia Bridges
DESE Transition Coordinator at People IncorporatedDESE Transition Coordinator at People Incorporated
Kayden GriffinKayden Griffin
Caregiver at People IncorporatedCaregiver at People Incorporated
EMILY BEMISEMILY BEMIS
Research and Policy Analyst at The Children's AgendaResearch and Policy Analyst at The Children's Agenda