Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shantai Turner

San Antonio,TX

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. As well as a reliable House Manager known for being a capable, well-trained and organized. I also possess exceptional people skills and the ability to prioritize tasks. I'd like to pursue a new role where hard work and dedication will be highly valued.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Team Lead Council Oaks - San Antonio, TX December

Council Oaks
12.2023 - 02.2025
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Provided compassionate care and support to individuals with special needs, ensuring their safety and well-being
  • Assisted with daily living activities such as bathing, dressing, grooming, and meal preparation
  • Implemented personalized care plans tailored to each individual's unique needs and abilities
  • Supported individuals in developing independent living skills, promoting self-confidence and autonomy
  • Administered medications according to prescribed schedules and documented any changes or reactions observed
  • Collaborated with healthcare professionals to coordinate medical appointments and ensure proper follow-up care

Team Lead

TaskUs
03.2019 - 10.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Provided product knowledge training to new hires as part of the onboarding process to ensure consistent service quality across the team
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time.

SHIFT MANAGER

PETERSON BURGE ENTERPRISES
04.2018 - 03.2019
  • Tracked receipts, employee hours and inventory movements.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Managed schedules, accepted time off requests and found coverage when shifts were short.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Strategically scheduled team members to maintain optimal staffing levels at all times.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Restocked inventory every month and reviewed cash operation data to verify proper replenishment.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.

HOUSE MANAGER

ORTEGA HOMESTYLE ASSITED LIVING
10.2016 - 05.2018
  • Coordinated events for the entire household, including Family gatherings, outside entertainment, and medical education.
  • Maintained a positive living environment through organization and communication that proved beneficial to both visitors and residents.
  • Supervised the residents in meal preparation and the handling of chores and provided them with constructive feedback.
  • Managed all intake and discharge paperwork and procedures for residents.
  • Managed team of medical support personnel.
  • Assisted patients with bathing, dressing, hygiene and grooming.
  • Took and recorded patients' temperature, pulse and blood pressure.
  • Documented patient information obtained from interviews.
  • Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
  • Recruited, hired, trained and coached on average of 5-10 new employees per year.
  • Maintained all confidential personnel files, license and CPR compliance records.
  • Participated in facility surveys and inspections made by authorized governmental agencies.

FLOOR LEAD

PACE AMERICA
09.2010 - 12.2013
  • Provide exceptional customer service in a fast-paced environment while resolving technical issues related to AT&T U-Verse.
  • High volume of Data Entry and high level of detail required to ensure proper documentation.
  • Recommended products and services aligned with customers' needs and preferences.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Politely assisted customers via telephone and E-mail.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Scored in top 10% of employees in successful resolution of issues
  • Answered an average of 90+ calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Directed calls to appropriate individuals and departments.
  • Developed reputation as an efficient service provider with high levels of accuracy.

CSR

COMCAST CORPERATION
12.2008 - 08.2010
  • Provide exceptional customer service in a fast-paced environment while resolving technical issues with customers.
  • Used various functions of the Avaya phone system to complete tasks.
  • Worked directly with technical support as well as in the field technicians to achieve customer satisfaction.
  • Verified data integrity and accuracy.
  • Researched and updated all required materials needed for customer confirmations
  • Responded to customer requests via telephone and email.
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
  • Copied, logged and scanned supporting documentation.

PRODUCTION TEAM LEAD

WEST CORPORATION
08.2007 - 12.2008
  • Worked as a Production Floor Supervisor, supervising 25+ agents in a call center environment.
  • Assisted agents with questions concerning product knowledge and company protocol.
  • Utilized various Software programs to complete tasks.
  • Used high level of organizational skills and product knowledge for the purpose of analyzing data to include Talk Time, Hold Time, and Aux Time, to assist agents in coaching to become more efficient.
  • Exceeded company objectives with low call handling times and productive team members.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Maintained comprehensive knowledge of customer concerns involving guest relations for the purpose of room reservations to better serve customers and meet demanding sales objectives.

Education

Business Management -

NORTHEAST LAKEVIEW
08.2007

Skills

  • Accurate money handling
  • Team leadership
  • Schedule management
  • Training and development
  • MS Office Suite
  • Customer expectations management
  • Trusted key holder
  • Quick learner
  • Skilled problem solver
  • Strong interpersonal skills
  • Activities scheduling
  • Facility inspections

Certification

  • Certified Dental Assistant

Timeline

Team Lead Council Oaks - San Antonio, TX December

Council Oaks
12.2023 - 02.2025

Team Lead

TaskUs
03.2019 - 10.2023

SHIFT MANAGER

PETERSON BURGE ENTERPRISES
04.2018 - 03.2019

HOUSE MANAGER

ORTEGA HOMESTYLE ASSITED LIVING
10.2016 - 05.2018

FLOOR LEAD

PACE AMERICA
09.2010 - 12.2013

CSR

COMCAST CORPERATION
12.2008 - 08.2010

PRODUCTION TEAM LEAD

WEST CORPORATION
08.2007 - 12.2008

Business Management -

NORTHEAST LAKEVIEW

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