Summary
Overview
Work History
Skills
Timeline
Generic

Shantaine Franklin

3547 Mayfair Street Apt 201 Durham, ,NC

Summary

Diligent professional offering food handling experience and focus on quality service. Skilled in managing ingredient preparation and kitchen organization. Dedicated to providing exceptional, consistent service to customers.

Overview

30
30
years of professional experience

Work History

Food Service Assistant Coordinator

Durham Public Schools
Durham, NC
08.2009 - Current
  • Assisted in the preparation of food items according to recipes and menus.
  • Maintained cleanliness and safety standards in work areas, including floors, equipment, utensils, dishes, and refrigerators.
  • Stocked shelves with items such as condiments, napkins, paper plates, cups, and other supplies.
  • Organized kitchen equipment for storage or cleaning purposes.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Operated dishwashers to wash dishes and other cooking utensils.
  • Carried out general maintenance tasks such as sweeping and mopping floors.
  • Prepared salads and cold foods such as sandwiches or wraps.
  • Kept records of inventory levels for ordering purposes.
  • Checked temperatures of cooked foods using thermometers to ensure safe consumption.
  • Measured ingredients necessary for specific food items being prepared.
  • Assisted cooks with meal preparations by chopping vegetables or preparing sauces.
  • Labeled containers with date of preparation to ensure proper rotation of stock.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Prepared meats, vegetables or desserts according to orders or instructions.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.

Dietary Assistant

Carolina House Rest Home
Durham , NC
03.2010 - 04.2013
  • Assisted in the preparation of food items according to standardized recipes and menus.
  • Ensured proper portioning, plating, garnishing, and presentation of meals.
  • Adhered to all established safety and sanitation standards when handling food items.
  • Monitored temperatures of prepared foods to ensure safe storage and consumption.
  • Operated kitchen equipment such as mixers, grinders, slicers, steamers, ovens, and blenders.
  • Ordered supplies for the dietary department from approved vendors.
  • Performed daily cleaning duties including washing dishes, sweeping floors, sanitizing surfaces and emptying garbage cans.
  • Provided assistance with tray assembly for patients or other customers as necessary.
  • Participated in menu planning activities by suggesting new ideas or recipes based on customer preferences.
  • Recorded meal counts accurately to ensure accurate billing records are maintained.
  • Maintained inventory levels of all kitchen supplies and reported any shortages to supervisor promptly.
  • Assisted in setting up tables for special events or functions within the facility.
  • Greeted guests warmly upon arrival at the dining area and provided them with an overview of available menu items.
  • Inspected dining areas prior to service times to ensure they were clean and orderly.
  • Answered questions regarding ingredients used in meals or dietary restrictions that needed to be followed.
  • Collaborated with other staff members to develop creative approaches for presenting meals attractively.
  • Assisted in monitoring patient diets per physician orders or nutritionist recommendations.
  • Demonstrated a strong commitment to providing excellent customer service at all times.
  • Served specific meals to patients with special dietary needs.
  • Followed dietary procedures in accordance with established policies.
  • Helped with meal prep for daily meals, following strict sanitation, and food handling guidelines
  • Served food and snacks according to planned menu and patients' diet orders.
  • Cleaned and maintained dining room during and after each meal service.

Team Lead

Chick Fill A
Durham, NC
11.1999 - 08.2009
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Trained new staff in relevant processes and procedures.
  • Ensured compliance with company policies and procedures throughout the team.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Provided support to junior staff during peak periods of workloads.

Cashier

Hardees Fast Food
Durham, NC
08.1994 - 03.1999
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Stocked shelves with merchandise when needed.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Skills

  • Drawer balancing
  • Customer Service
  • Cash Register Operation
  • Payment Processing
  • Payment Collection
  • Customer Assistance
  • Cash Handling
  • POS Systems
  • Credit and cash transactions
  • POS system operations
  • Cleaning and sanitizing
  • Cash Management
  • Order Taking
  • Time management skills
  • Staff Training
  • Customer service excellence
  • Written and verbal communication
  • Food assembly
  • Safe Food Handling
  • Food Storage
  • Equipment Maintenance
  • Food Preparation
  • Food allergy awareness
  • Interpersonal Skills
  • Quick Learner
  • Proper food temperatures

Timeline

Dietary Assistant

Carolina House Rest Home
03.2010 - 04.2013

Food Service Assistant Coordinator

Durham Public Schools
08.2009 - Current

Team Lead

Chick Fill A
11.1999 - 08.2009

Cashier

Hardees Fast Food
08.1994 - 03.1999

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Shantaine Franklin