Shanta Joy Goodwin
Perris,Ca
Summary
Proven multi-tasker and problem-solver, I enhanced patient experience at Kaiser Permanente through compassionate communication and meticulous care. Skilled in customer service and proficient in time management, I significantly improved operational efficiency. My background spans sales to healthcare, demonstrating adaptability and a commitment to excellence in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Sales Associate
Dollar General Store
06.2022 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Church Secretary
Church Of God In Christ
01.2019 - 03.2020
- Created and updated membership rosters, church documents and basic reports.
- Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
- Greeted visitors, callers and members of congregation courteously and promptly
- Handled church correspondence, member database and building scheduling.
- Ensured seamless worship services by preparing weekly bulletins that included hymns, readings, prayers, and announcements.
In-Home Caregiver
Shanta Goodwin
05.2015 - 07.2018
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Improved client well-being by providing personalized and compassionate in-home care services.
- Monitored progress and documented patient health status changes to keep care team updated.
Telemarketer
REW&Associates
05.2014 - 06.2014
- Boosted sales revenue by identifying customer needs and offering suitable products or services.
- Developed a strong knowledge of company product offerings to provide accurate information to clients and close deals effectively.
- Delivered engaging product presentations that captured client interest and facilitated informed decision-making processes among prospects.
- Managed time efficiently between outbound calls, lead generation activities, and follow-up tasks to maximize productivity.
Phlebotomist
Quest Diagnostics
12.2013 - 01.2014
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Organized daily work based on collection priority.
Electronic Medical Record Quality Analyst
QTC
07.2013 - 07.2013
- Evaluated third-party applications for integration into the existing EHR infrastructure, enhancing overall system capabilities while maintaining seamless interoperability between platforms.
- Reduced duplicate entries in patient records through diligent data validation and cross-referencing exercises.
- Collaborated with clinical teams to develop customized templates for different departments, improving efficiency in documentation.
- Verified provider documentation accurately supported diagnoses and procedures coded.
- Regularly reviewed and updated patient consent forms within the EHR system, ensuring compliance with evolving regulatory requirements.
- Maintained accuracy, completeness, and security for medical records and health information.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Scanned and uploaded medical records into electronic medical records system.
- Verified accuracy of patient information in medical records.
Phlebotomist
Kaiser Permanente
02.2006 - 07.2012
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
Education
Certificate - Health Unit Coordination
Charter College
Anchorage, AK12.2025
Phlebotomist - Phlebotomy
Department of Health
National City, CA12.2012
Cert Medical Assistant - Medical Assistant
Travel Institute
Queens, NY01.2003
GED -
Queens Preparatory Academy
Queens, NY01.2002
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
Timeline
Sales Associate
Dollar General Store
06.2022 - 10.2024
Church Secretary
Church Of God In Christ
01.2019 - 03.2020
In-Home Caregiver
Shanta Goodwin
05.2015 - 07.2018
Telemarketer
REW&Associates
05.2014 - 06.2014
Phlebotomist
Quest Diagnostics
12.2013 - 01.2014
Electronic Medical Record Quality Analyst
QTC
07.2013 - 07.2013
Phlebotomist
Kaiser Permanente
02.2006 - 07.2012
Certificate - Health Unit Coordination
Charter College
Phlebotomist - Phlebotomy
Department of Health
Cert Medical Assistant - Medical Assistant
Travel Institute
GED -
Queens Preparatory Academy
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