Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shantal Aguayo

Berwyn,IL

Summary

Proven track record at Lawndale Christian Health Center, excelling in roles requiring critical thinking and exceptional communication. Demonstrated ability to manage high-stress situations with empathy, enhancing customer loyalty. Skilled in HIPPA-compliant documentation and adept at leveraging organizational skills to streamline operations, significantly improving patient care and service efficiency.

Overview

8
8
years of professional experience

Work History

Bilingual Operator/Trainer

Lawndale Christian Health Center
06.2021 - 08.2024
  • Accurately documented all operational data, ensuring up-to-date records for review and analysis.
  • Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.

Interpreter

Lawndale Christian Health Center
08.2017 - 08.2024
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Maintained message content, tone, and emotion as closely as possible.
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
  • Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.

Referral Coordinator Assistant

Lawndale Christian Health Center
08.2020 - 06.2021
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Scheduled appointments with specialists on behalf of clients.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.

Optometry Technician

Lawndale Christian Health Center
08.2017 - 06.2018
  • Maintained and updated electronic patient files, complying with confidentiality regulations such as [Area of certification].
  • Trained first-time contact wearers on insertion and removal of lenses.
  • Assisted shoppers with selecting eyeglasses and contact lenses, recommending appropriate frames and lens types.
  • Followed up on unpaid insurance claims, outstanding customer balances and other financial discrepancies.
  • Collaborated with team members to optimize workflow efficiency, resulting in reduced wait times for patients.

Customer Service Representative

Home Depot
06.2016 - 06.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Nursing

Morton College
Cicero, IL
06.2027

High School Diploma -

Morton West
Berwyn Illinois
05.2017

Skills

Time Management

Attention to Detail

Dependable and Responsible

Excellent Communication

Critical Thinking

Computer Skills

Organizational Skills

Calm Under Pressure

Decision-Making

Problem Resolution

Verbal Communication

HIPPA experience

Languages

Spanish
Native or Bilingual

Timeline

Bilingual Operator/Trainer

Lawndale Christian Health Center
06.2021 - 08.2024

Referral Coordinator Assistant

Lawndale Christian Health Center
08.2020 - 06.2021

Interpreter

Lawndale Christian Health Center
08.2017 - 08.2024

Optometry Technician

Lawndale Christian Health Center
08.2017 - 06.2018

Customer Service Representative

Home Depot
06.2016 - 06.2017

Bachelor of Science - Nursing

Morton College

High School Diploma -

Morton West

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Shantal Aguayo