Shantal Chase
Summary
Dedicated restaurant manager with ten+ years of progressive experience in the food and wine service industry. Fine dining and high volume. Proven track record of increasing profits, optimizing operations and building high performance teams. Skilled in financial management, staff development and delivering exceptional guest experience
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Manager
Carte Blanche Gourmet
Palm Desert, CA
01.2010 - 01.2025
- Oversaw all daily operations at high volume restaurant generating 2.5 million annually
- Led a team of 20+ front of house members in daily operations
- Increased profits through strategic menu optimization and reduction of food waste
- Implemented new scheduling system reducing labor costs by 8% while maintaining guest service quality
- Developed comprehensive training program resulting in 30% reduction in staff turnover
- Maintained a consistent 4.6/5 guest satisfaction rating across review platforms
- Grew business revenue to $450,000 annually
- Grew business by 15% annually
- Managed inventory control system, achieving 12% reduction in food costs
- Developed menu for my own catering company
- Trained new employees on customer service and product knowledge.
- Oversaw inventory management and product ordering processes.
- Implemented promotional strategies to enhance customer engagement.
- Supported financial tracking and reporting for daily sales activities.
- Ensured compliance with health and safety regulations in food handling.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
Server
Aqua Restaurant
San Francisco, CA
01.2006 - 01.2010
- Implemented new CRM system, increasing sales and team efficiency by 22% while enhancing tracking capabilities
- Negotiated strategic partnerships with premier restaurants and resorts, securing exclusive placements for wines by the glass
- Provided exceptional table service to enhance guest dining experiences.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Assisted guests with menu selections and special dietary requests.
Fine Wine Specialist
Crown Wines of AZ
01.2002 - 01.2006
- Managed 125 account territory, fostering relationships to enhance sales opportunities
- Acquired 80 new accounts, expanding customer base and driving revenue growth
- Established a wines by the glass program to enhance client offerings
Education
Horizon High School
Scottsdale, AZCertification
- Serve Safe food
- Title 4 Alcohol training
Professional Development
- Sales acumen conference, 2001
- Advanced wine and beverage management course, 2015
- WSET Level 1 Wine
Timeline
Assistant Manager
Carte Blanche Gourmet
01.2010 - 01.2025
Server
Aqua Restaurant
01.2006 - 01.2010
Fine Wine Specialist
Crown Wines of AZ
01.2002 - 01.2006
Horizon High School