Shantal Estrada

Self-Employed February 2016- Present

• Provide reliable and compassionate care for pets while their owners were away.
• Walk dogs, ensuring proper exercise, safety, and well-being.
• Feed, groom, and administered medications as needed.
• Maintain communication with pet owners, providing updates, and photos.
• Manage multiple pets with varying temperaments and needs.

Food Server
Bowlero November 2023- August 2024

• Provided friendly and efficient service to guests, ensuring a positive dining experience.
• Took customer orders accurately, and delivered food and beverages in a timely manner.
• Addressed guest inquiries and special requests to ensure satisfaction.
• Handled cash, credit card transactions, and processed payments.
• Maintained cleanliness and organization of dining areas according to health and safety standards.
• Collaborated with team members and kitchen staff to ensure smooth service.

Front Desk Associate

Bowlero November 2023-August 2024

• Greeted and assisted guests with check-ins, reservations, and lane assignments.
• Provided information about promotions, pricing, and event bookings.
• Handled cash and credit card transactions accurately while processing payments.
• Answered phone inquiries, managed guest concerns, and resolved issues promptly.
• Maintained a clean and organized front desk area to ensure a welcoming environment.
• Assisted with equipment rentals and ensured proper functionality of bowling lanes
• Worked collaboratively with team members to provide exceptional customer service.

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