Shantal Gonzalez
Assistant Manager
Pomona,CA
Summary
Highly experienced in property management with a solid history of 9 Years of success. Steadfast leader, mentor, and coordinator with a track record of steering performing teams. Talent for cultivating and supporting tenant relationships, leading and renewal of long-term leases. Smart, humble, hungry, team player. Fluent in English and Spanish.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Fairmont Management Company
10.2014 - 6 2019
- Able to Assist with properties from 350 up to 550 Units, Prepared lease and rental agreements, ensuring accuracy and completion
- Performed office administration and deposit accounting functions, collecting, and recording rental payments into data management
- Coordinate training staff, delegate tasks Develop reports
- Qualified prospective residents, verifying applications
- Prepare lease Agreements and documents with the respective files related and any paperwork
- Enter records in the system as necessary
- Maintaining properties at high capacity with low turnover through on-target advertising, diligent team player and motivated to succeed, completed tasks in a timely fashion with urgency
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Generated repeat business through exceptional customer service.
- Self sufficient, takes initiative to move forward with calculated solutions, able to adapt and make changes where needed.
Leasing Manager
Weidner Apartment Homes
07.2019 - 08.2023
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Increased tenant satisfaction by implementing comprehensive feedback system for prompt resolution of issues.
- Conducted regular property inspections to identify and address maintenance issues proactively, maintaining high standards of property condition.
- Enhanced property visibility by crafting and executing targeted marketing campaigns.
- Organized and hosted community events, fostering a positive living environment for tenants.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Completed annual rent calculations using housing database software.
Education
High School Diploma -
Western High School
Anaheim, CA 05.2001 -
Skills
Product and service knowledge
Employee Performance Evaluations
Cost Reduction
Task Delegation
Team motivation
Recruiting and interviewing
Customer Relationship Management (CRM)
Strategic Planning
Workload Management
Compliance understanding
Staff Supervision
Sales Strategies
Customer rapport
Roles And Responsibilities
- Able to Assist with properties from 350 up to 550 Units
- Prepared lease and rental agreements, ensuring accuracy and completion
- Performed office administration and deposit accounting functions, collecting, and recording rental payments into data management
- Coordinate training staff, delegate tasks
- Develop reports
- Qualifies prospective residents, verifying applications
- Prepare lease Agreements and documents with the respective files related and any paperwork
- Enter records in the system as necessary
- Collects rental deposit and application fee
- Introduces resident to apartment/property procedures
- Promotes positive, proactive resident relations, working to make the living experience, the first and last impression, of the highest quality
Accomplishments
- Consistent with exceptional customer service
- Awarded the best Leasing Manager off the year
- Maintaining properties at high capacity with low turnover through on-target advertising
- Diligent team player and motivated to succeed
- Completed tasks in a timely fashion with urgency
- Self-sufficient, takes initiative to move forward with calculated solutions
- Able to adapt and make changes where needed
Expertisehighlights
- Team Leadership & Training
- Excellent customer service
- Market Research & Analysis
- Safety & Building Code Compliance
Educationandcredentials
- Certified Property Manager (CAM 2) 2015- International
- Certified Property Manager (CAM1) 2014- California
- Golden West College-Business Administration-2012 to 2014 -Certified
- Fair housing training every year Certified
- Real State License (Pending) Waiting for the State Exam (June 2024)
Programs
- Yardi Voyager
- Rent Café
- CRM
- One-site
- Real Page
- CUBS Utilities
- Lead to Lease
- Microsoft Office (Word, Excel, Outlook)
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Leasing Manager
Weidner Apartment Homes
07.2019 - 08.2023
Assistant Manager
Fairmont Management Company
10.2014 - 6 2019
High School Diploma -
Western High School
05.2001 -
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