Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shantal Mcbride

Burleson,TX

Summary

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.



Overview

25
25
years of professional experience
1
1
Certification

Work History

Travel Consultant

Archer Travel Service
04.2023 - Current
  • Developed customized travel itineraries based on client preferences and budgets.
  • Provided expert advice on destinations, accommodations, and transportation options.
  • Coordinated logistics for group travel, ensuring seamless experiences for clients.
  • Researched and negotiated with vendors to secure competitive pricing and services.

Bartender ,Waitress

Bucks Cabaret
01.2010 - Current
  • Crafted and served a diverse range of cocktails and beverages, ensuring high-quality customer experiences.
  • Maintained cleanliness and organization of bar area, adhering to sanitation and safety regulations.
  • Managed inventory levels and restocked supplies efficiently to minimize downtime during peak hours.
  • Trained new bartenders on techniques, recipes, and customer service best practices to enhance team performance.
  • Resolved customer complaints promptly, fostering positive relationships and repeat business in a high-pressure environment.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Secretary

Circle S Backhoe
01.2000 - Current
  • Coordinated office communications, ensuring timely information flow among departments..
  • Implemented electronic record-keeping system, reducing physical storage needs and improving access speed.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Streamlined document management processes, enhancing retrieval efficiency and accuracy.
  • Developed and maintained filing systems, improving organization of critical information.

Education

GED -

Joshua High School
Joshua, TX

No Degree - Court Reporter

Arlington Career Institute
Arlington, TX
03-2023

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Verbal and written communication
  • Organization
  • Keyboarding skills
  • Sales support
  • Task prioritization
  • Recordkeeping

Certification

TABC Certified

Food Handlers


Languages

English
Native or Bilingual

Timeline

Travel Consultant

Archer Travel Service
04.2023 - Current

Bartender ,Waitress

Bucks Cabaret
01.2010 - Current

Secretary

Circle S Backhoe
01.2000 - Current

GED -

Joshua High School

No Degree - Court Reporter

Arlington Career Institute

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