Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Shantal Mobery

Lexington,NC

Summary

Results-driven Sales Manager with proven success in leading sales teams to achieve targets and expand market reach. Skilled in developing effective sales strategies, fostering client relationships, and identifying new business opportunities. Demonstrated ability to improve team performance through coaching and motivational techniques. Consistently enhanced revenue growth by implementing innovative sales tactics and optimizing operational processes.

Overview

16
16
years of professional experience

Work History

Assistant Sales Manager

Goodwill Industries
Lexington, NC
07.2023 - 02.2024
  • Helped sales professionals finalize customer sales and handled escalated concerns.
  • Monitored competitor activity and provided detailed reports to the sales manager.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Managed daily administrative tasks to ensure the sales team's operations run smoothly.
  • Coordinated sales team efforts to achieve quarterly sales targets.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
  • Utilized company selling model to engage and connect customers with brand.
  • Coached, developed and motivated team to achieve revenue goals.
  • Developed and maintained relationships with key clients to ensure repeat business.
  • Provided after-sales support to customers, resolving issues and maintaining customer loyalty.
  • Facilitated team meetings to discuss sales progress, targets, and strategies for improvement.
  • Increase sales by $3,000
  • Oversaw regional and local sales managers and staff.
  • Reviewed current procedures for efficiency improvements across all sales operations.
  • Conducted market research to identify new sales opportunities and potential customers.
  • Assisted in setting sales goals and defining strategies to achieve them.
  • Assisted in budget preparation and expense management for the sales department.
  • Resolved customer complaints in a timely manner while maintaining excellent customer relations.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Evaluated store performance and recommended action plans to increase productivity.
  • Assisted in the recruitment, training, and performance evaluation of sales staff.
  • Opened and closed store, set up registers and secured cash.
  • Developed and encouraged sales and promotional team members.
  • Established action plans for team members and helped each person attain objectives.
  • Provided regular sales reports to the sales manager, highlighting achievements and challenges.
  • Monitored inventory levels and coordinated with the procurement department to ensure product availability.
  • Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
  • Prepared reports detailing performance metrics such as sales volumes and conversion rates.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Taught new associates sales tactics and performance improvement techniques.
  • Analyzed sales data to identify trends, opportunities, and areas for improvement.
  • Developed pricing models that maximize profitability while meeting customer needs.
  • Conducted weekly and monthly meetings to review progress against goals and objectives.
  • Resolved customer complaints regarding sales and service.
  • Developed strategies to increase sales volume and market share.
  • Provided leadership on special projects as needed to drive business growth objectives.
  • Managed a team of sales representatives by providing guidance, training, and support.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Developed and maintained relationships with key clients to ensure customer satisfaction.
  • Trained new sales staff on product knowledge, sales techniques, and company policies.
  • Operated equipment and machinery according to safety guidelines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed household errands and other essential duties.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Recognized by management for providing exceptional customer service.
  • Completed routine maintenance and repair.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.

Assistant General Manager

Cookout Restaurant
Winston-Salem, NC
09.2020 - 08.2022
  • Oversaw facility maintenance and repairs to ensure a high standard of presentation.
  • Collaborated with other departments to develop innovative solutions for complex problems.
  • Ensured compliance with all applicable laws and regulations related to employment practices.
  • Oversaw daily operations, ensuring efficiency and compliance with company standards.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Developed and maintained relationships with suppliers, vendors, and community partners.
  • Participated in recruitment, interviewing, and hiring processes to build a strong team.
  • Led staff training sessions to improve service quality and operational skills.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Met business targets with streamlined operations strategies.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Prepared and analyzed financial reports to inform budgeting and financial planning.
  • Supervised critical budget implementations, employee reviews, training and scheduling for projects.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Coordinated with the General Manager to develop and implement strategic plans.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
  • Supported annual profit goals by streamlining processes and improving staff knowledge of optimal procedures.
  • Motivated and led team members to work together to achieve targets.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
  • Handled customer complaints and inquiries, ensuring high levels of satisfaction.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared weekly schedules for staff members based on their availability.
  • Ensured compliance with company policies, procedures, and regulations.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Implemented safety protocols to protect both customers and employees from potential hazards.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Ensured that customer service standards were met or exceeded at all times.
  • Enhanced team engagement and performance with daily updates and informational meetings.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
  • Delegated work to staff, setting priorities and goals.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Maintained accurate records of employee attendance, payroll information, sales figures.
  • Conducted regular staff meetings to communicate goals, updates, and receive feedback.
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Developed and implemented effective strategies to maximize sales and profits.
  • Organized special events such as promotions or fundraisers to drive business growth.
  • Conducted regular performance evaluations for employees to ensure quality standards were maintained.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Implemented marketing strategies to increase brand awareness and revenue.
  • Increase customer satisfaction 50%

Customer Service Representative

RCD
Lexington, NC
07.2018 - 05.2021
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Provided accurate information about products and services to customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Promoted available products and services to customers during service, account management and order calls.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed positive relationships with customers through friendly interactions.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries via phone, email, and chat.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Resolved customer complaints promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Engagement increase by 50%

Customer Service Representative

Conduent
Charlotte, NC
06.2013 - 10.2018
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries via phone, email, and chat.
  • Updated databases with new and modified customer data.
  • Resolved customer complaints promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained updated knowledge through continuing education and advanced training.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Customer satisfaction went up to 40%.

Shift Manager

Mcdonalds
Lexington, NC
01.2016 - 01.2018
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Coached employees on interactions with customers to drive exceptional service.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Resolved conflicts between employees or customers in a professional manner.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Observed and monitored utilization of equipment.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Identified needs of customers promptly and efficiently.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Resolved conflicts between staff members in a professional manner.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Monitored inventory levels and placed orders for supplies as needed.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Ensured compliance with food safety regulations and quality standards.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Implemented cost-control measures to maintain budgetary guidelines.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Maintained cleanliness and organization of work area.
  • Ensured compliance with health and safety regulations.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Upheld company standards and compliance requirements for operations.
  • Recognized by management for providing exceptional customer service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Completed routine maintenance and repair.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Responded quickly and effectively to emergency situations as they arose.
  • Stay engages with customers in 7 months

Customer Service Call Center Representative

National Wholesale Co
Lexington, NC
04.2008 - 09.2013
  • Answered incoming customer inquiries in a timely and professional manner.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Maintained detailed records of customer interactions, transactions, comments and complaints.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Ensured all customer questions were answered completely and accurately according to company policies and procedures.
  • Assisted customers with product inquiries, orders, and complaints in a timely manner.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Answered incoming customer calls promptly, providing courteous and professional service.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Collected deposits or payments and arranged for billing.
  • Updated databases with new and modified customer data.
  • Actively listened to each customer's inquiry in order to provide an appropriate response in a timely fashion.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Provided accurate information about products or services to customers.
  • Consulted with customers to resolve service and billing issues.
  • Utilized computer systems to track, gather information, and or troubleshoot customer issues.
  • Maintained up-to-date knowledge of company products and services.
  • Processed orders quickly and accurately while maintaining high quality standards for customer service delivery.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Resolved customer complaints quickly and efficiently.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Answering active inbound calls 100%

Education

High School Diploma -

Lexington Senior High
Lexington, NC
06-2000

Skills

  • Action planning
  • Sales strategy development
  • Team building and development
  • Data reporting
  • Revenue monitoring
  • Sales team evaluations
  • KPI monitoring
  • Strong leadership
  • Effective selling strategies
  • Documentation skills
  • CRM software proficiency
  • Team management

Affiliations

  • Creating and owning two businesses of my own.
  • Cake and treat business
  • Make-up line.
  • Computer Technology

Timeline

Assistant Sales Manager

Goodwill Industries
07.2023 - 02.2024

Assistant General Manager

Cookout Restaurant
09.2020 - 08.2022

Customer Service Representative

RCD
07.2018 - 05.2021

Shift Manager

Mcdonalds
01.2016 - 01.2018

Customer Service Representative

Conduent
06.2013 - 10.2018

Customer Service Call Center Representative

National Wholesale Co
04.2008 - 09.2013

High School Diploma -

Lexington Senior High

Similar Profiles

CREATE PROFILE
Shantal Mobery