Shantal Reyes RN, BSN
The Bronx,NY
Summary
Dedicated healthcare professional with experience in coordinating and delivering patient care in high-volume hospital settings. Skilled in adult and pediatric emergency response. A strong advocate for patient needs, consistently fostering an environment of top-quality care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Registered Nurse in Emergency Department
New York Presbyterian
New York, NY
09.2023 - Current
- Responded quickly to life-threatening situations while maintaining composure under pressure for adult and pediatric patients.
- Triaged and treated high-volume caseload in busy emergency room setting.
- Ensured compliance with all hospital policies, procedures, standards, and regulations.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Provided emotional support to patients and their families during difficult times.
- Facilitated communication between physicians, nurses, technicians, therapists, social workers, family members and other healthcare providers.
- Implemented infection control measures to prevent the spread of contagious diseases within the emergency department.
- Utilized advanced cardiac life support (ACLS) and basic life support (BLS) techniques during critical situations.
- Documented all patient interactions, assessments, and interventions in electronic health records with accuracy.
Patient Navigator
New York Presbyterian
New York, NY
09.2020 - 09.2023
- Contacted patients to provide appointment reminders.
- Served as a liaison between healthcare providers and other departments within the organization.
- Assisted in scheduling appointments, tests, and procedures for patients, and ensured adherence to follow-up appointments.
- Provided guidance on insurance coverage options for uninsured or underinsured individuals.
- Provided assistance with accessing community resources such as mental health services, substance abuse, treatment and housing.
- Confirmed patients received necessary support services such as medical care, housing and public benefits.
- Enhanced patient quality of life, sense of autonomy and self-determination for health care management by delivering educational resources and explaining outreach programs.
- Developed strategies to reduce barriers encountered by patients in accessing care.
Education
Bachelor of Arts - Nursing
College of Mount Saint Vincent
The Bronx, NY08-2023
Bachelor of Arts - Biology
SUNY Purchase
Purchase05-2016
Skills
- Patient assessment
- Medication administration
- Emergency response
- Charting and clinical documentation
- Critical thinking
- Fluent in Spanish, with expert reading and intermediate writing skills
Certification
- PALS
- ACLS/BLS
Timeline
Registered Nurse in Emergency Department
New York Presbyterian
09.2023 - Current
Patient Navigator
New York Presbyterian
09.2020 - 09.2023
Bachelor of Arts - Nursing
College of Mount Saint Vincent
Bachelor of Arts - Biology
SUNY Purchase
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