Shantal Spencer
Administrator
Hope Mills,NC
Summary
Seasoned Dental Office Administrator with a proven track record, excelling in patient relations and insurance verification. Demonstrates exceptional office organization and telephone etiquette, enhancing patient satisfaction and streamlining billing processes. Skilled in dental software, ensuring HIPAA compliance and efficient appointment coordination.
Overview
15
15
years of professional experience
Work History
Dental Office Administrator
Edward Scammon DMD
Fayetteville, NC
09.2022 - Current
- Assisted with filing insurance claims and ensuring accurate payments were received in a timely manner.
- Verified patient information was up-to-date prior to each visit.
- Provided administrative support to the dental team, including scheduling appointments, confirming upcoming visits and managing patient records.
- Responded to inquiries from patients regarding treatment plans and payment options.
- Prepared financial statements for patients as needed, including estimates of future treatments and costs.
- Greeted patients and provided patient forms to be completed before their appointment.
- Reviewed invoices for accuracy prior to submitting payment requests for approval.
- Managed front desk operations such as answering phones, responding to emails, scheduling appointments and providing customer service to all clients.
- Monitored accounts to proactively identify aging balances and insurance payment problems in need of attention.
- Recruited and trained new employees to meet job requirements.
Front Desk Dental Assistant
Birns & Birns PA
Cooper City, FL
10.2018 - 05.2022
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Greeted patients upon arrival, ensured all paperwork was completed accurately and in a timely manner.
- Verified patient insurance coverage, communicated any changes to the appropriate personnel.
- Assisted with training new staff members on their responsibilities at the front desk area.
- Assisted with scheduling of appointments, managed phone calls and emails from patients.
- Maintained an organized work environment by following safety protocols set forth by the company.
- Managed front desk operations efficiently by responding to incoming calls in a professional manner.
- Provided assistance to dentist during treatment procedures, sterilized instruments and prepared trays for use during treatments.
- Organized office supplies inventory ensuring efficient ordering process when necessary.
- Scheduled follow-up appointments for patients as needed based on doctor recommendations.
- Provided support to other team members regarding patient inquiries or concerns.
- Conducted regular check-ups on all operational systems within the office to ensure they were functioning correctly.
- Performed administrative duties including filing charts, collecting payments and reconciling daily transactions.
- Ensured compliance with HIPAA regulations concerning patient confidentiality and privacy rights.
- Maintained up-to-date records for each patient's medical history and dental care needs.
- Processed payments received from patients ensuring accuracy of entries into system database.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Laid out dental instruments and equipment before procedures.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Shift Supervisor
Wendy's
Dania Beach, FL
11.2009 - 01.2019
- Provided on-the-job training to new staff members.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Investigated accidents or incidents occurring during shift hours.
- Assisted customers with product selection when needed.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Maintained accurate records of daily transactions and deposits.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Monitored staff performance to ensure quality standards were met.
- Resolved conflicts between staff members in a timely manner.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Conducted weekly inventory of supplies, equipment, and food items.
- Assigned tasks to team members based on their strengths and skill sets.
- Addressed any issues that arose during the shift in a proactive manner.
- Checked orders for quality and completeness.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Medical Assistant
Dr.Seinfield
Miami Beach, FL
01.2010 - 07.2011
- Collected samples from patients for laboratory testing purposes.
- Organized patient charts before each day's clinic sessions began.
- Provided assistance to medical staff in performing minor surgical procedures.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Administered injections, medications and treatments as directed by the physician.
- Documented notes during patient visits.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Education
High School Diploma -
Miami Norland Senior High School
Miami, FL06-2009
Some College (No Degree) - Dental Assistant
Concorde Career College
Miramar, FLSome College (No Degree) - Medical Assistant
Everest Institute
Miami, FLSkills
- Invoicing and billing
- Insurance verification
- Patient relations
- Telephone etiquette
- Payment collection
- Dental software proficiency
- Reception duties
- Appointment scheduling
- Office organization
- HIPAA compliance
- Patient scheduling
- Claims processing
- Appointment coordination
Timeline
Dental Office Administrator
Edward Scammon DMD
09.2022 - Current
Front Desk Dental Assistant
Birns & Birns PA
10.2018 - 05.2022
Medical Assistant
Dr.Seinfield
01.2010 - 07.2011
Shift Supervisor
Wendy's
11.2009 - 01.2019
High School Diploma -
Miami Norland Senior High School
Some College (No Degree) - Dental Assistant
Concorde Career College
Some College (No Degree) - Medical Assistant
Everest Institute
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