Shantal Taveras
Clifton,NJ
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Business Office Assistant
Hackensack Musculoskeletal Surgery Center
Hackensack, NJ
03.2023 - Current
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Developed correspondence letters, memos, and emails.
- Maintained up-to-date employee records in compliance with legal requirements, ensuring accuracy and accessibility for authorized personnel.
- Contributed to a positive work environment by greeting visitors professionally, managing incoming calls, and addressing needs promptly.
- Obtaining patients medical records.
- Scheduling patients appointments.
- Insurance Verification
- Patient billing, posting payments and collections.
Medical Collection
Star Solution Services Inc
04.2022 - Current
- Negotiate settlements with attorneys
- Answer verification letters
- Burm MRI Films
- Perform accounts receivable aging reviews
- Responsible for resolving claims with insurance carriers and being aware of issues/denials that impact collections
- Follow up with insurance denials, appeals and resubmissions.
Receptionist
Mountain Surgery Center
08.2020 - 04.2022
- HIPPA rules and regulations
- Scheduling medical office procedures
- Scheduling patient transportation
- Entering patient data on Mac Practice
- Answering high volume phone calls
- Organized and maintained patient files, and various medical documents
- Patient relations
- Called insurance companies to check claim status if unable to determine by eob or insurance website, or to follow up from a previous problem with a particular claim
- Refiled claims for reprocessing via paper mail, e-mail, fax, and phone calls
- Sent medical records to insurance companies for reprocessing or when requested via fax, or paper mail.
Receptionist
Omnicare Medical
03.2019 - 08.2020
- Scheduling appointment
- Process payments for co-pay and uninsured visits
- Ensuring that all patients records are organized and up to date
- Greeting Customers upon arrival
- Sending patient referrals to other specialists and doctors
- Entering Patient Data into customer portal.
Education
Passaic High School
Passaic, NJEastwick College
Ransey, NJ02.2022
Skills
- Microsoft Word
- PowerPoint
- Excel
- MacPractice
- Eaglesoft
- Bilingual: English and Spanish
- Multitasking
- Data Entry
- Scheduling and Planning
- File Organization
- Problem-Solving
- Flexible and Adaptable
- Microsoft Office
- Database entry
- Accounts Payable and Receivable
Referrals
Referrals available upon request
Timeline
Business Office Assistant
Hackensack Musculoskeletal Surgery Center
03.2023 - Current
Medical Collection
Star Solution Services Inc
04.2022 - Current
Receptionist
Mountain Surgery Center
08.2020 - 04.2022
Receptionist
Omnicare Medical
03.2019 - 08.2020
Passaic High School
Eastwick College