Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Shantal Urena

Fresno,CA

Summary

A well mannered, and hard worker driven and bilingual professional with over 10 years of customer service experience, including a pivotal role at Upgrade Your Home California. in sales proficiency and verbal communication, achieving over 50 sales monthly and enhancing customer engagement. Demonstrated exceptional organizational skills and a cheerful, energetic personality, contributing to team success and customer satisfaction. Ready and qualified for the next stage in my career and looking forward to making significant contribution to the growth of an ambitious company also well-rounded possessing excellent team support abilities.

Overview

14
14
years of professional experience

Work History

Telemarketer Sales Representative

Upgrade your home california
Fresno, CA
06.2022 - 09.2024
  • Performed outbound telemarketing calls offering various products and services according to predetermined scripts.
  • Answered incoming calls from customers to provide information about products and services.
  • Made over 50 sales a month alone.
  • I trained all the new telemarketer.
  • I also managed all the social media accounts and assisted with the marketing.
  • Collaborated with new customers to give details about company offerings.
  • Followed up with existing customers on a regular basis in order to maintain relationships.
  • Developed new leads each day at or above quotas.
  • Conducted cold call campaigns to generate leads and increase sales opportunities.
  • Met individual performance goals established by management team related to sales quotas and revenue targets.
  • Helped new telemarketers learn best practices, communication strategies and performance standards.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Followed up on sales leads through outbound calling.

Office Assistant

One Mail Janitorial
Madera, CA
09.2021 - 04.2022
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Checked quality of work regularly through inspections and official assessments.
  • Trained staff to follow team standards and use efficient techniques.
  • Maintained accountability for building keys, master keys and access cards.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Maintained business records by updating customer information.
  • Dispersed incoming mail to correct recipients throughout office.
  • Scheduled meetings and prepared conference rooms, sending calendar invitations and setting up space.

Healthcare Worker

Exodus Recovery
Fresno, CA
02.2019 - 08.2021
  • Showered patients, cleaned patients rooms
  • Documented patient information, treatment provided and vitals in patient charts.
  • Took direct care and supervision of patients
  • Referred patients to medical specialists or other practitioners for more specialized courses of treatment.
  • Watched clients closely to detect behavioral changes or clinical symptoms indicating illness or injury.
  • Gave advice and assistance to patients with regard to diet, exercise and other homeopathic factors.
  • Checked patient pulse, temperature and respiration to take measurement of body's basic functions.
  • Provided companionship and assisted patients with activities of daily living by providing support with feeding, household management, personal hygiene and mobility.
  • Verified that over 16 personnel received appropriate care by managing and updating healthcare records.

Team Member

Chipotle Mexican Grill
Madera, CA.
01.2021 - 08.2021
  • Great customer service
  • I made delicious food such as burrito, salads, tacos, chips and much more
  • Processed customers payments by cash, debit cards,credit cards, gift cards
  • Assessed company operations for compliance with safety standards.
  • Looked for ways to go above and beyond job requirements.
  • Kept dining room clean, stocked, and neatly arranged
  • Receded online orders and prepared them for customers arrival prepared salsas.
  • Cleaned counters and common areas to minimize spread of germs.
  • Collected money, made change and counted out register at end of shift.
  • Refreshed inventory supplies for drink and napkin stations.
  • Provided exceptional service to high volume of daily customers.

Office Assistant

G&M Professional
, CA
02.2011 - 01.2018
  • A position as an office assistant where of my clerical skills and organization abilities to verify information.
  • Developing Records and communication with the public would be asset.
  • Maintained business records by updating customer information.
  • Answered approximately (50) phone calls daily and pleasantly welcomed visitors to office.
  • Assisted in onboarding new employees by providing orientation materials and training resources.
  • Updated website with current and relevant information.
  • Monitored calendars and scheduled appointments.
  • Resolved office equipment issues and scheduled service for advanced problems.
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.

Education

Medical Billing And Insurance Coding -

UEI College - Fresno
Fresno, CA
07.2017

High school diploma -

E. Mcnair Hight School
Stockton, CA
01.2015

Skills

  • Bilingual
  • Fluent in Spanish and English
  • Data entry
  • Cold pitching
  • Customer Service: 10 years
  • Organizing and categorizing
  • Appointment scheduling
  • Documentation and reporting
  • Scheduling meetings
  • Microsoft Office
  • Verbal and written communication
  • Record sorting and filing
  • Google Drive
  • Cash handling
  • Dining room management
  • Telephone skills
  • Reliable and punctual
  • Hardworking
  • Motivated
  • Organized
  • Cheerful, energetic, great personality
  • Follow-up calls
  • Appointment setting
  • Script use
  • Scripted calls
  • Sales proficiency
  • Product and service sales
  • Prospecting and telemarketing
  • Email communication

Education and Training

other

Timeline

Telemarketer Sales Representative

Upgrade your home california
06.2022 - 09.2024

Office Assistant

One Mail Janitorial
09.2021 - 04.2022

Team Member

Chipotle Mexican Grill
01.2021 - 08.2021

Healthcare Worker

Exodus Recovery
02.2019 - 08.2021

Office Assistant

G&M Professional
02.2011 - 01.2018

Medical Billing And Insurance Coding -

UEI College - Fresno

High school diploma -

E. Mcnair Hight School

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Shantal Urena