Shantal Charry
Spartanburg,SC
Summary
Experienced customer service professional with a background in team leadership and process improvement. Proven ability to enhance customer satisfaction and streamline procedures. Skilled in staff training and cross-functional team collaboration. Seeking a challenging role to leverage client consultation and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Waitress Trainee
Claudio´s Bistro
Woodruff, SC
04.2024 - 08.2024
- Attended training sessions on topics related to food safety regulations, proper order taking procedures.
- Responded promptly to customer inquiries about menu items, ingredients, and prices.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Learned to properly handle cash transactions and process credit card payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
Customer Service Associate Team Leader
Center Source
Barranquilla, Colombia
02.2023 - 01.2024
- Managed customer inquiries and complaints through multiple communication channels.
- Guarantee precise, reliable, and comprehensive data for enhanced customer satisfaction.
- Developed and executed streamlined procedures elevating customer support efficiency.
- Delivered strategic training sessions to onboard new customer service associates.
Energy Consultant
The Center Brokerage Firm
10.2022 - 02.2023
- Coordinated with vendors and contractors to complete installations of upgraded equipment or systems.
- Assessed new technologies available in the market for potential use by customers.
- Facilitated discussions between stakeholders involved in project planning processes.
- Updated relevant information in Excel to maintain the company's organization, useful for training recruits.
Customer service agent
Sitel
02.2021 - 04.2021
- Remote client advice according to the procedures established
- Registration in the computer system of the information related to the requirements and incidents of the clients
Advanced Bilingual Agent TS
Teleperformance
01.2020 - 09.2020
- Conducted regular assessments to identify individual skills gaps, and provided tailored coaching sessions to address them.
- Planning of staff and departmental meetings to inform about strategies, projects and objectives.
- Monitored calls in real-time to evaluate effectiveness of training programs.
Sales and Customer Service Agent
PACOL S.A.S
Barranquilla, Colombia
12.2018 - 08.2019
- Conducting marketing activities to attract new customers
- Stock management through the realization of inventories in the computer system
- Managed cash register operations.
Education
Languages - English And French Intensive Program
Montreal International Institute of Language Arts MIILA
Montreal, Canada12.2019
Bachelor -
Colegio Buen Consejo
Barranquilla, Colombia10.2018
Skills
- Problem-solving
- Staff training
- Inventory management
- Logistics strategy
- Effective Client Consultation
- Memory retention
- Quality control
Languages
- English
- French
Languages
Spanish
Native/ Bilingual
English
Full Professional
French
Elementary
References
References available upon request.
Timeline
Waitress Trainee
Claudio´s Bistro
04.2024 - 08.2024
Customer Service Associate Team Leader
Center Source
02.2023 - 01.2024
Energy Consultant
The Center Brokerage Firm
10.2022 - 02.2023
Customer service agent
Sitel
02.2021 - 04.2021
Advanced Bilingual Agent TS
Teleperformance
01.2020 - 09.2020
Sales and Customer Service Agent
PACOL S.A.S
12.2018 - 08.2019
Languages - English And French Intensive Program
Montreal International Institute of Language Arts MIILA
Bachelor -
Colegio Buen Consejo
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