Dedicated to delivering exceptional customer service, effective communication, and practical problem-solving abilities. Aims to ensure a positive experience for all. Thrives in both collaborative environments and when working independently. Leverages strong organizational skills to successfully manage multiple projects simultaneously.
Hi, I’m
Shantale Nard
Summary
Overview
15
years of professional experience
1
Certification
Work History
Creative Care
Support Staff
03.2012 - Current
Job overview
- Travel to homes to prompt, guide, remind and support clients with activities of daily living [ADL's] such as bathing, dressing, meal prep and guidance, and personal grooming.
- Take vital signs, observe behavior and condition of clients, noting any observations and assessments in patients' charts
- Make appointments for clients, and transport to appointments and activities
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
American Red Cross
Collection Staff
10.2021 - 07.2024
Job overview
- Mobile phlebotomist, trained to supervise blood drives
- Trained new employees to work mobile drives and to follow procedures accurately
- Completed health screenings, observed donors, documented behaviors, and assessments in donors charts
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Brightstar Home Care
Home Help Aid
03.2016 - 08.2021
Job overview
- Provide hospice care for terminally ill patients.
- Utilize a patient management database to consistently track and maintain proper care
- Assisted with mobility issues, helping clients maintain independence and improve overall wellbeing.
- Supported clients through challenging emotional situations, offering compassionate listening and understanding.
- Coordinated with other Home Help Aides to ensure continuity of care during shift changes or staff absences.
Arc of Macomb
Site Supervisor
01.2010 - 01.2015
Job overview
- Administered meds to patients and provided daily med reminders
- Trained employees on how to care for particular patients and how to properly use medical equipment
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Developed work schedules for team members to maximize shift coverage.
Education
Abcott Institute
from Central Processing Technician
06-2025
University Overview
Independence University
Bachelor of Science from Healthcare Administration
05.2024
University Overview
Skills
- Customer acquisition
- Management of Financial Resources
- Healthcare Management
- Grief and bereavement consultations
- Patience and strong active listening skills
- Conflict Resolution
- Oral/Written Health Communication
- Strong Customer Service Skills
- Advanced Microsoft Office
- Principles of Management
- Generated and Maintained schedules
- Paperwork assistance
Certification
- CPR/First Aid Certification
- MORC Certified
- Recipient Rights Certified
- Bloodborne Pathogens Certified
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Collection Staff
American Red Cross
10.2021 - 07.2024
Home Help Aid
Brightstar Home Care
03.2016 - 08.2021
Support Staff
Creative Care
03.2012 - Current
Site Supervisor
Arc of Macomb
01.2010 - 01.2015
- CPR/First Aid Certification
- MORC Certified
- Recipient Rights Certified
- Bloodborne Pathogens Certified
Abcott Institute
from Central Processing Technician
Independence University
Bachelor of Science from Healthcare Administration
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