Shantal S. Minto
Colorado Springs,CO
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
6
6
years of professional experience
Work History
Private Security Officer
FMC Security
08.2022 - 04.2023
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Investigated suspicious activities and persons to maintain security of premises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Nutrition Technician
U.S. Army Active Duty
08.2017 - 02.2023
- Monitored food safety and sanitation standards in food service areas.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
- Detected disposition of spoiled food and other unusual conditions.
- Developed and maintained accurate nutrition records and databases.
- Preserved inventory of nutrition-related supplies and equipment.
- Screened and monitored for change in nutrition risk status in hospitalized patients.
- Developed and implemented protocols related to nutrition care.
- Participated in medical staff meetings and other committees related to nutrition care.
- Educated patients and families on nutrition management.
- Provided in-depth information on nutritional care to maximize health.
- Obtained and evaluated dietary histories of individuals to plan nutritional programs.
- Developed and implemented nutrition care plans.
- Provided nutrition education and counseling to patients and families.
- Directed and evaluated kitchen and food service staff.
- Monitored and evaluated patient progress, documenting results.
Member Experience Specialist
VASA Fitness
02.2022 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Verified customer identification and documentation for compliant transactions.
- Maintained and managed customer files and databases.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Resolved customer issues through thorough dispute investigation.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Medical Assistant
U.S. Army Active Duty
08.2021 - 11.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Performed phlebotomy procedures and administered immunizations
Education
No Degree - Psychology
University of Maryland Global Campus
No Degree - Health Sciences
University of Colorado At Colorado Springs
Colorado Springs, COMedical Assistant Certification -
IntelliTec College - Colorado Springs
Colorado Springs, CO12.2021
No Degree - Nutrition
Advanced Individual Training
Fort Sam Houston, TX04.2018
Skills
- Mentoring
- Customer Service
- Venipuncture Procedures
- Advanced Lifesaving Procedures
- Lab Specimen Collection
- Performing Immunizations
Timeline
Private Security Officer
FMC Security
08.2022 - 04.2023
Member Experience Specialist
VASA Fitness
02.2022 - 08.2022
Medical Assistant
U.S. Army Active Duty
08.2021 - 11.2021
Nutrition Technician
U.S. Army Active Duty
08.2017 - 02.2023
No Degree - Psychology
University of Maryland Global Campus
No Degree - Health Sciences
University of Colorado At Colorado Springs
Medical Assistant Certification -
IntelliTec College - Colorado Springs
No Degree - Nutrition
Advanced Individual Training
Similar Profiles
Zulhusni AwangZulhusni Awang
Senior Security Officer at Ipic SecuritySenior Security Officer at Ipic Security
Apryl EddyApryl Eddy
Security Receptionist at DSI Security on Behalf of Technip FMCSecurity Receptionist at DSI Security on Behalf of Technip FMC
Adria DeWaltAdria DeWalt
Global Security Operations Analyst at DSI Security, FMCGlobal Security Operations Analyst at DSI Security, FMC
Dee JonesDee Jones
Workplace Planning Consultant II at Fidelity InvestmentsWorkplace Planning Consultant II at Fidelity Investments
James W ScoffieldJames W Scoffield
Principal Engineer-Planning & Design at VerizonPrincipal Engineer-Planning & Design at Verizon