Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Shanta N. Henderson

Newark,NJ

Summary

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

15
15
years of professional experience

Work History

Assistant Manager

McAlister Deli
06.2022 - 05.2025
  • Assist the Deli Manager in managing daily deli operations, including scheduling, staffing, and training of team members.
  • Ensure compliance with food safety regulations and sanitation standards while maintaining high-quality food preparation and presentation.
  • Monitor inventory levels, place orders, and manage stock to minimize waste and ensure product availability.
  • Engage with customers to provide exceptional service, address inquiries, and resolve any issues promptly.
  • Conduct regular inspections of the deli area to ensure cleanliness, organization, and compliance with health regulations.

Housekeeper Supervisor

Housekeeping Maid Easy
09.2020 - 04.2022
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Cleaned rooms, responded promptly to requests from guests and other departments.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Identified and reported maintenance issues in all areas.
  • Conducted regular room inspections to verify compliance with housekeeping standards.

Certified Front of the House Trainer

Chipotle Grill
03.2017 - 08.2020
  • Trained new hires on various stations, including grill, prep, cashier, and line positions.
  • Utilized Chipotle's training materials, including manuals, recipe cards, and checklists, to effectively train new employees.
  • Helped new hires improve their performance and ensure they are adhering to Chipotle's standards.
  • Assist with troubleshooting issues that arise during training or in the daily operations of the restaurant.


Intake Coordinator

W.I.C (Special Supplemental Nutrition Program for
01.2010 - 11.2016
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Performs program eligibility, assists clients in accurately completing forms, and ensuring up-to-date documentation for all client information including immunization records.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Collaborated with administrative staff to manage appointment schedules effectively, reducing wait times and optimizing resource use.



Education

Certificate - Medical Billing And Coding

Stratford Career Institute
05-2014

High School Diploma -

CHC Private School, Inc.
Merritt Island, FL
06-2010

Skills

  • Customer service and satisfaction
  • Microsoft office expertise
  • Problem-solving
  • Time management
  • Verbal and written communication
  • Adaptability and flexibility
  • Multitasking and organization
  • Teamwork and collaboration

Timeline

Assistant Manager

McAlister Deli
06.2022 - 05.2025

Housekeeper Supervisor

Housekeeping Maid Easy
09.2020 - 04.2022

Certified Front of the House Trainer

Chipotle Grill
03.2017 - 08.2020

Intake Coordinator

W.I.C (Special Supplemental Nutrition Program for
01.2010 - 11.2016

Certificate - Medical Billing And Coding

Stratford Career Institute

High School Diploma -

CHC Private School, Inc.

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Shanta N. Henderson