Shantana Cadogan
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Audit Specialist, Customer Accounts
RXO
Charlotte, NC
10.2022 - Current
- Reduced financial discrepancies by conducting thorough internal audits and identifying areas for improvement.
- Contributed to the ongoing evolution of the organization''s audit program by participating in regular process evaluations and suggesting areas for enhancement.
- Promoted a culture of accountability within the organization by consistently enforcing established policies and procedures during audits.
- Facilitated process improvements by analyzing workflow inefficiencies identified during audits, recommending solutions tailored to specific departmental needs.
- Improved communication between departments by collaborating on cross-functional audits and addressing shared concerns.
- Conducted comprehensive training sessions for staff members, enhancing their understanding of internal controls and promoting adherence to organizational policies.
- Supported management in decision-making processes by providing detailed analyses of operational performance indicators derived from audit results.
- Demonstrated adaptability as an Audit Specialist by effectively managing shifting priorities in response to evolving organizational needs.
- Expedited resolution of identified issues by communicating actionable recommendations to responsible parties in a clear, concise manner.
Donor Center Technician
Talecris Plasma Resources
Fayetteville, NC
07.2018 - 02.2019
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collected patient specimens and data, including vital signs and other delegated measurements.
- Explained procedures to donors to reduce anxieties and increase patient cooperation.
- Determined donor verifications by conducting screenings, interviewing prospective donors, and obtaining donor medical histories.
- Maintained donor resources information system and kept donor files up to date and accurate.
Customer Service Associate
FedEx Office
Fayetteville, NC
07.2015 - 08.2017
- Ensures confidentiality of customer data and careful handling of documents, media, and packages
- Takes preemptive action to prevent errors and waste, maintained office supplies, distributed mail and processed invoices for payment.
- Completes required financial paperwork and assist with financial reporting including daily sales, close-outs and bank deposits
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
- Developed and actualized customer service initiatives to decrease wait times
Customer Service Call Center And Chat Representative
Sykes Enterprises
Fayetteville, NC
09.2014 - 04.2015
- Responded to customer comments and questions via LiveChat during shifts.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved customer complaints and addressed emergency requests and needs.
- Developed exemplary writing skills through continued correspondence with upwards of 50 customers per day
Education
Bachelor of Science - Interdisciplinary Studies
Fayetteville State University
Fayetteville, NC05.2020
High School Diploma -
East New York Family Academy
Brooklyn06.2009
Skills
- Continuous Improvement Mindset
- Continuing education
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Clear Communication
- Critical Thinking and Analysis
- Staff Training
Timeline
Audit Specialist, Customer Accounts
RXO
10.2022 - Current
Donor Center Technician
Talecris Plasma Resources
07.2018 - 02.2019
Customer Service Associate
FedEx Office
07.2015 - 08.2017
Customer Service Call Center And Chat Representative
Sykes Enterprises
09.2014 - 04.2015
Bachelor of Science - Interdisciplinary Studies
Fayetteville State University
High School Diploma -
East New York Family Academy