Shantana Davis
Tallahassee
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
12
12
years of professional experience
Work History
Front Desk Clerk
Country Inns & Suites
02.2019 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained clean and organized front desk areas to uphold polished company image.
- Collected room deposits, fees, and payments.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Cap 1 Associate
Walmart
08.2017 - 10.2018
- Cap All Bins
- Stock Shift with capped items
- Rearrange shelved
- Top stock
- Clean backroom
- Grocery pickup
Supply Manager
US Army
09.2013 - 08.2017
- Issue supplies
- Inventory of supply room
- Pick up supplies
- Order supplies
- Arms room manager
- Inventory Weapons
- Transportation Manager
Education
High school diploma - Criminal Justice
American Public University System
08.2020
Skills
- Front Desk
- Logistics
- Office Administration
- Guest Services
- Transportation Management
- Military Experience
- Transportation Management Systems
- Time management
- Customer service
- Hospitality services
- Listening skills
- Microsoft office
Timeline
Front Desk Clerk
Country Inns & Suites
02.2019 - Current
Cap 1 Associate
Walmart
08.2017 - 10.2018
Supply Manager
US Army
09.2013 - 08.2017
High school diploma - Criminal Justice
American Public University System
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