Customer Service Representative
Lowes Home Improvment
Santa Fe, NM
12.2022 - 06.2023
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Developed strong customer relationships to encourage repeat business.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
