Shantana Parchment
Boca Raton,FL
Overview
15
15
years of professional experience
Work History
Store Manager
KC'S Wing House And Sports Bar Lounge
02.2023 - 06.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Scheduler
Working Nurses Homecare
12.2022 - 03.2023
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Sales Manager
Caribbean Broilers LTD
04.2013 - 10.2019
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Manager
No Limit Trucking LTD
01.2008 - 12.2012
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Increased profit by streamlining operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Education
Associate Degree - Marketing And Finance
University of The West Indies
Kingston, Jamaica11.2013
High School Diploma -
Spanish Town High School
ST Catherine , Jamaica07.2006
Skills
- Customer Service
- Team Leadership
- Goals and Performance
- Accurate Cash Handling
- Sales Expertise
- Product and Service Sales
- Inventory Management
- Staff Management
- Store Opening and Closing Procedures
- Leadership Development
Timeline
Store Manager
KC'S Wing House And Sports Bar Lounge
02.2023 - 06.2023
Scheduler
Working Nurses Homecare
12.2022 - 03.2023
Sales Manager
Caribbean Broilers LTD
04.2013 - 10.2019
Manager
No Limit Trucking LTD
01.2008 - 12.2012
Associate Degree - Marketing And Finance
University of The West Indies
High School Diploma -
Spanish Town High School
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