Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shantana Tuggle

Atlanta,GA

Summary

Dynamic and dedicated professional with extensive experience in logistics coordination and patient transport at Providence Transportation. Proven ability to enhance customer rapport and ensure patient safety through effective communication and first aid training. Recognized for adaptability and commitment to excellence, consistently exceeding service expectations.

Professional with strong background in transportation and logistics, ensuring efficient and timely deliveries. Skilled in vehicle operation, route planning, and safety compliance. Known for reliability, adaptability, and effective team collaboration, consistently meeting organizational goals and expectations. Focused on maintaining high standards and achieving results in dynamic environments.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

16
16
years of professional experience

Work History

Transporter

Providence Transportation
09.2024 - Current
  • Warmly greeted patients and visitors and made each feel welcome.
  • Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
  • Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
  • Contributed to a safe work environment by consistently following safety guidelines when operating vehicles or handling cargo materials.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Enhanced customer satisfaction by providing timely and efficient transportation services.
  • Received positive feedback from clients for punctuality and professionalism during pick-ups and deliveries.

Bus Operator

A National Transit
04.2024 - 10.2024
  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
  • Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
  • Accepted and processed fares.
  • Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
  • Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
  • Contacted dispatchers and company mechanics to report vehicle issues and other problems.

Steward Manager

Renaissance Hotel
05.2023 - 02.2024
  • Enhanced customer satisfaction by ensuring timely and efficient service to guests.
  • Updated standard operating procedures as needed to reflect changes in industry best practices or company policies.
  • Evaluated employee performance regularly, providing constructive feedback and opportunities for development.
  • Coordinated staff schedules, effectively addressing workload demands and maintaining high service standards.
  • Resolved guest complaints promptly, taking corrective action to prevent recurrence of issues in the future.
  • Monitored equipment maintenance schedules closely, arranging repairs or replacements as necessary to minimize downtime.
  • Coordinated closely with kitchen staff members on menu offerings to provide exceptional dining experiences.
  • Conducted regular audits of storage areas to ensure proper stock rotation procedures were followed.
  • Managed inventory control, reducing waste and optimizing resource usage.

BOH Trainer

Chic-Fil-A
11.2019 - 02.2023
  • Conducted thorough evaluations of equipment use, recommending maintenance or replacements as necessary to support efficient BOH workflows.
  • Facilitated cross-functional collaboration between BOH and FOH teams to ensure seamless restaurant operations.
  • Cultivated a culture of continuous learning within the BOH team by encouraging staff to attend relevant industry seminars or workshops.
  • Optimized scheduling strategies for trainees, balancing individual workload while minimizing disruption to daily operations in the kitchen area.
  • Increased team productivity by organizing regular skill-building workshops and performance assessments.
  • Contributed to menu planning discussions with culinary insights drawn from ongoing research into industry trends and emerging food preferences.
  • Enhanced BOH team efficiency by streamlining training processes and implementing best practices.
  • Improved overall customer satisfaction with consistent quality control measures in the BOH operations.

Store Manager

Rue 21
09.2018 - 04.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.

Customer Service Analyst

Gieco
08.2015 - 05.2019
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Answered constant flow of customer calls with minimal wait times.
  • Cultivated customer loyalty, promoted repeat business, and improved sales.
  • Provided information regarding charge accounts and loyalty programs.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Demonstrated flexibility in handling varying workloads by adapting quickly under changing circumstances while maintaining focus on results.
  • Enhanced customer satisfaction by swiftly resolving complex issues and providing tailored solutions.

Team Leader

Circle K
06.2017 - 07.2018
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Assisted in recruitment to build team of top performers.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.

Dispatch Security Officer

Spa Security
08.2015 - 03.2017
  • Enhanced security measures by implementing an efficient dispatch system for timely officer deployment.
  • Monitored multiple surveillance systems simultaneously, allowing for prompt identification and resolution of potential threats.
  • Implemented safety drills to prepare both the security team and client personnel for potential emergencies or crises.
  • Performed risk assessments on client properties to identify vulnerabilities and recommend appropriate security measures based on findings.
  • Coordinated effectively with local law enforcement agencies during crisis situations, facilitating a unified response.
  • Collaborated with team members to develop more effective patrol routes, resulting in better area coverage.
  • Assisted management in developing comprehensive emergency response plans for various situations.
  • Developed strong relationships with clients by addressing their security concerns and providing tailored solutions.
  • Contacted police, fire and ambulance in emergency situations to coordinate proper response.
  • Leveraged two-way radio or telephone to dispatch security officers or other personnel.
  • Tracked dispatch call activity to verify timely response and document assistance provided or task completed.

Cashier

Target
10.2014 - 03.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Addressed customer needs and made product recommendations to increase sales.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Law Office Receptionist

Law Office of Fred Webb Jr
07.2009 - 04.2012
  • Increased efficiency by handling incoming mail, distributing correspondence accordingly and ensuring timely responses from staff members.
  • Supported attorneys in maintaining their calendar appointments up-to-date while avoiding scheduling conflicts or double bookings.
  • Implemented an organized system for tracking billable hours accurately recorded by attorneys throughout the workday period.
  • Contributed to team success by assisting with various administrative tasks such as data entry, document scanning, or photocopying as needed.
  • Improved document organization with efficient filing system maintenance, ensuring easy access to legal records and correspondence.
  • Expedited client intake process by conducting preliminary interviews with potential clients to gather relevant information for attorney review.
  • Assisted legal staff in drafting correspondence, proofreading documents for accuracy, formatting consistency before submission or distribution.
  • Collaborated with colleagues on special projects or events requiring additional coordination efforts and assistance beyond daily tasks.
  • Promoted confidentiality by properly handling sensitive information and adhering to privacy regulations within the law office environment.
  • Maintained a clean and welcoming reception area, providing a positive first impression for clients visiting the office.
  • Enhanced client satisfaction by promptly and professionally answering phone calls, directing inquiries to appropriate personnel.

Education

Bachelor of Science - Cyber Security

University of Phoenix
Tempe, AZ
02-2027

High School Diploma -

Lithia Springs Comprehensive High
Lithia Springs, GA
05-2006

Skills

  • First aid training
  • Logistics coordination experience
  • Customer rapport
  • Advanced navigation skills
  • Vehicle safety checklist
  • Patient transport
  • Emotional support
  • Patient safety
  • Patient communication
  • Patient confidentiality
  • Transportation

Timeline

Transporter

Providence Transportation
09.2024 - Current

Bus Operator

A National Transit
04.2024 - 10.2024

Steward Manager

Renaissance Hotel
05.2023 - 02.2024

BOH Trainer

Chic-Fil-A
11.2019 - 02.2023

Store Manager

Rue 21
09.2018 - 04.2020

Team Leader

Circle K
06.2017 - 07.2018

Customer Service Analyst

Gieco
08.2015 - 05.2019

Dispatch Security Officer

Spa Security
08.2015 - 03.2017

Cashier

Target
10.2014 - 03.2015

Law Office Receptionist

Law Office of Fred Webb Jr
07.2009 - 04.2012

Bachelor of Science - Cyber Security

University of Phoenix

High School Diploma -

Lithia Springs Comprehensive High

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