Shantanae Allen
New York,NY
Overview
8
8
years of professional experience
Work History
Crew Member
Trader Joe's
New York, NY
06.2021 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Shift Supervisor
Starbucks
New York, NY
08.2018 - 04.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Shift Lead
Pret A Manger
New York, NY
04.2017 - 09.2018
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Food & Beverage Supervisor
Madison Square Garden, MSG
New York, NY
10.2017 - 03.2018
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
Education
Bronx Engineering & Technology Academy
New York, NY06.2015
Skills
- Proficient in Microsoft Word and PowerPoint
- Able to conduct literature and internet-based research
- Fluent in android and iPhone apps like Gmail, Facebook, Instagram
Timeline
Crew Member
Trader Joe's
06.2021 - Current
Shift Supervisor
Starbucks
08.2018 - 04.2020
Food & Beverage Supervisor
Madison Square Garden, MSG
10.2017 - 03.2018
Shift Lead
Pret A Manger
04.2017 - 09.2018
Bronx Engineering & Technology Academy