Shantanika Gillon
Wichita
Summary
Resourceful operations coordinator skilled in enhancing team performance and ensuring adherence to policies. Strong communicator and leader capable of training staff and addressing concerns effectively. Committed to fostering positive relationships and contributing to a productive work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Alternate Center Lead
Grifols Biomat USA
Wichita
06.2026 - Current
- Completed day-to-day duties accurately and efficiently.
- Assisted with daily center operations to ensure efficiency, productivity and regulatory compliance
- Served as acting leader in absence or Center manager and Operation supervisor.
- Addressed donor concerns and escalated issues when appropriate
- Assisted management with operational oversight, and workflow management.
Center Medical Specialist
Grifols Biomat USA
Wichita
11.2023 - Current
- Perform physical examinations and establish medical history to determine donor suitability.
- Educate donors on potential hazards and provide general health guidance.
- Counsel donors regarding unacceptable test results.
- Evaluate and manage donor injuries and adverse events.
- Review history of illness and medications to ensure donor suitability.
- Trained new staff on operational procedures and best practices for donor care.
- Assisted in managing inventory of medical supplies and equipment for center operations.
- Conducted health screenings and documented donor medical histories accurately.
- Completed donor registrations, gathered medical information and conducted physicals.
- Monitored compliance with safety regulations and maintained a sterile environment.
Emergency Medical Technician
Global Medical Response (EagleMed/AMR)
01.2023 - 12.2024
- Perform patient assessments and deliver emergency care.
- Provide basic life support and transport.
- Document patient conditions and treatments.
Customer Service Representative
America Customer Care
08.2022 - 01.2023
- Resolved customer issues with professionalism and empathy.
- De-escalated conflicts and ensured satisfaction.
- Provided accurate billing and account updates.
Behavioral Health Technician
KVC Health Systems
04.2021 - 08.2022
- Supported patients with daily care and coping skills.
- Assisted in crisis intervention and de-escalation.
- Monitored vitals and documented progress.
Lead Mental Health Technician
Oaklawn Children’s Campus
Mishawaka
06.2015 - 04.2021
- Handled crisis situations with calm, effective interventions.
- Supervised daily activities of children in a mental health treatment setting.
- Collaborated with multidisciplinary teams to enhance treatment strategies.
- Trained and mentored new staff on best practices in mental health care.
- Provided support to clinical staff in the implementation of therapeutic interventions.
- Recorded behaviors and patient progress.
- Maintained accurate documentation of patient behaviors and progress notes.
- Provided care and supervision to children in treatment.
Education
Emergency Medical Services -
Ivy Tech Community College
South Bend, IN12-2021
Medical Assisting & Phlebotomy -
Heritage College
Wichita, KS10-2012
Certificate of Technical Studies - Practical Nursing
WSU Tech
Wichita, KS06-2026
Skills
- Patient Care & Assessment
- Crisis Intervention
- Basic Life Support (BLS)
- Vital Signs Monitoring
- Sample collection
- Plasma processing expertise
- Patient Engagement
- Specimen handling
- Medical Documentation
- Team collaboration
- Leadership
- Operational Oversight
- Decision-making
- Blood Collection
- Venipuncture skills
- Empathetic Communication
Certification
- CPR
- First Aid
- Emergency Medical Technician
- Certified Nursing Assistant
Timeline
Alternate Center Lead
Grifols Biomat USA
06.2026 - Current
Center Medical Specialist
Grifols Biomat USA
11.2023 - Current
Emergency Medical Technician
Global Medical Response (EagleMed/AMR)
01.2023 - 12.2024
Customer Service Representative
America Customer Care
08.2022 - 01.2023
Behavioral Health Technician
KVC Health Systems
04.2021 - 08.2022
Lead Mental Health Technician
Oaklawn Children’s Campus
06.2015 - 04.2021
Emergency Medical Services -
Ivy Tech Community College
Medical Assisting & Phlebotomy -
Heritage College
Certificate of Technical Studies - Practical Nursing
WSU Tech