Shantanu Barde
Frisco,TX
Summary
Innovative, result-driven, highly accomplished Salesforce professional with broad experience in CRM and full lifecycle development across diverse industries. Equipped with a record of success in identifying and provide technological needs of companies. Proficient in developing Salesforce Lightning Web Components, Salesforce Apex, APIs, Lightning Flows, writing and testing codes, troubleshooting simple/complex issues and implementing new features based on user feedback in Agile methodology environment with good understanding of Sales Cloud, Service Cloud, Salesforce Marketing cloud, Salesforce – Slack integration.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Software Engineer
PayPal Inc
Frisco, TX
05.2022 - Current
- Re-Engineered entire servicing process in PayPal. Streamlined case resolution process leading to a 30-40% decrease in Case resolution cost and increased customer/merchant satisfaction.
- Improved collaboration with new case intake for partners, TAMs and LE merchants in Slack leveraging workflows. Engineered single entry point flow in salesforce which which was integrated Slack.
- Designed and Developed Community Portal for PayPal external merchants. This involved building PayPal standard forms eg Login, Case Intake, Manage Cases, Register User.
- Involved in design, code, and support solutions to meet business needs in Salesforce, including configurations, customization and integrations. Integration with Salesforce Slack, Service Cloud for Slack, Slack Swarming.
- Designed and developed Error tracking mechanism on PayPal salesforce platform. This was later adopted widely across all the internal teams.
- Developed UI with Salesforce Lightning Aura Components, Lightning Web Components, Java-script, Apex controllers with salesforce library, SLDS, HTML, CSS
- Wrote Triggers, Apex handler/helper classes, Apex Test classes, SOQL, SOSL, Maps, Lists, Sets, Async Batch, Queueable and Schedule jobs.
- Worked on Lightning Flows - Screen/Auto-launched/Scheduled- Triggered/Record-Triggered Flows, Process builder, Workflows, Platform Events
- Apart from regular work, self learned and added new skills which include but not limited to Salesforce Marketing Cloud, CRM-Analytics, Salesforce for Slack
- Built email templates, data extensions, and campaigns to send periodic statements with Salesforce Marketing Cloud.
- Coordinated testing and validation procedures through software development lifecycle.
- Reviewed completed work to verify consistency, quality, and conformance.
- Identified opportunities for process improvements, implementing changes when required.
- Collaborated with other departments to develop effective solutions that meet customer needs.
Senior Software Developer
CGI - PNC Bank
Pittsburgh, PA
07.2016 - 04.2022
- Developed Salesforce custom objects, Layouts, Quick Actions, Layout/Page assignments, and Custom reports and Dashboards, assignment rules, Approval Process, Duplicate Rules.
- Customized UI with Salesforce Lightning Aura Components, Lightning Web Components, Java-script, Apex controllers with salesforce library, SLDS, HTML, CSS
- Written Triggers, complex Apex handler/helper classes, Apex Test classes, SOQL, SOSL, Maps, Lists, Sets, Async Batch, Queueable and Schedule jobs.
- Designed and built Lightning Flows - Screen/Auto-launched/Scheduled- Triggered/Record-Triggered Flows, Process builder, Workflows, Platform Events
- Developed Integration with external systems with HTTP callouts apex classes with salesforce authentications.
- Gained knowledge and used various deployment tools which includes Visual Studio Code, CD/CI DevOps various tools GitHub, Bit Bucket, Jenkins, Sonar Cube.
- Worked with QA and UAT team members to resolve defects/Issues with ALM Quality Center.
Technical Lead
Wipro Limited
06.2006 - 05.2016
- Learned new technologies and development tools quickly.
- Identified opportunities for process improvements, implementing changes when required.
- Stayed abreast of new Salesforce features and technologies to drive continuous improvement.
- Created Apex triggers, Apex classes, test classes, and Visualforce pages.
- Developed and deployed Apex triggers that automated data validation, reducing data entry errors by 25%.
- Implemented robust test classes, achieving over 90% code coverage, resulting in a significant reduction in production issues.
- Created dynamic Visualforce pages that improved user engagement and streamlined complex business workflows.
Education
Bachelor of Technology - Electrical Engineering
Visvesvaraya National Institute of Technology
Nagpur, India06-2006
Skills
- Lightning Web Component
- Aura Component
- Salesforce Lightning Flows
- Apex
- Triggers
- SOQL, SOSL
- Slack Integration
- CRM Analytics (CRMA)
- JavaScript, HTML, CSS
- Salesforce Sales/Service Cloud
- Salesforce Community
- Salesforce Marketing Cloud,
- Integration (inbound and outbound)
- Salesforce security
- Entitlement Process, Assignment, Approval Process
- JavaScript, HTML, CSS, SLDS
- Copado deployment
- Salesforce - Appointment Scheduler
Certification
- Salesforce Developer 1
- Salesforce Administrator
- Salesforce App Builder
- Salesforce AI Associate
- Salesforce Marketing Cloud – Email Specialist
- Salesforce Data Architect
- Salesforce Sharing and visibility Architect
- Salesforce Application Architect
Timeline
Senior Software Engineer
PayPal Inc
05.2022 - Current
Senior Software Developer
CGI - PNC Bank
07.2016 - 04.2022
Technical Lead
Wipro Limited
06.2006 - 05.2016
Bachelor of Technology - Electrical Engineering
Visvesvaraya National Institute of Technology
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