Shantanu Bhadauria

• Act as technical leader and hands on subject matter expert in Kong APIM solutions, guiding customers in designing and implementing solutions that leverage Kong's APIM capabilities.
• Engage with clients to understand their business needs, goals, and pain points.
• Elicit, document, and analyze client requirements to create clear understanding of their needs.
• Develop tailored technology solutions that address client requirements and align with their strategic objectives.
• Define technical success plan for each customer, outlining optimal use of Kong solutions to achieve their business objectives.
• Ensure successful technical customer journey, from onboarding to adoption, while continuously driving consumption of Kong products.
• Design scalable, reliable, and high-performance Kong APIM solutions that fit within client's existing technology landscape.
• Develop and present Kong APIM architectural strategies, including technology stack choices, integration approaches, and deployment models.
• Create and demonstrate proof-of-concept models to validate proposed solutions and address client concerns.
• Lead or coordinate implementation of technology solutions, ensuring that projects are delivered on time and within budget.
• Provide guidance and oversight to engineering teams during development and deployment phases.
• Ensure that solutions meet quality standards and align with best practices and client expectations.
• Maintain regular communication with clients to provide updates, address issues, gather feedback, foster ongoing customer relationships, ensuring that customers continue to increase their utilization of Kong APIM products, further driving ARR.
• Manage client expectations throughout project lifecycle, ensuring transparency and alignment with project goals.
• Provide ongoing support and maintenance, addressing any issues that arise after solution deployment.
• Stay current with emerging technologies, industry trends, and best practices to provide cutting-edge solutions.
• Share technical knowledge and expertise with clients and internal teams through presentations, workshops, and training sessions.
• Create detailed architecture diagrams, design documents, and implementation plans.
• Prepare and present reports on project status, technical challenges, and solution performance to stakeholders.
• Identify potential risks associated with implementation of solutions and develop mitigation strategies.
• Address and resolve technical and project-related issues that may impact delivery or client satisfaction.
• Work closely with sales, project management, engineering, and other teams to ensure successful project execution.
• Provide mentorship and guidance to junior architects and technical team members.
• Assist sales teams in qualifying opportunities, creating proposals, and presenting solutions to prospective clients.
• Contribute to growth of business by identifying new opportunities and fostering relationships with existing clients.
• Ensure that solutions adhere to relevant regulations and industry standards.
• Promote and enforce best practices in solution design, implementation, and project management.
• Continuously gather feedback from customers and internal stakeholders to drive product improvements and innovation in our Kong APIM products.
• Presented roadmap and technology infrastructure to customers, demonstrating deep familiarity with APIs, platform infrastructure, security and integration capabilities.
• Created strong relationships with key decision makers as trusted consultant of Kong product line.

• Worked with business and technology customers to understand their needs and provide solution/recommendation/consulting service.
• Lead and collaborated with business unit teams to design and POC new infrastructure architecture to enable them for APIs and micro services consumption for their B2B, big browser, mobile computing capabilities.
• Worked with each product vendor to POC desired architecture, designs and dependent components (Observability, logging, alerting etc).
• Put together strategic plan to keep solutions in line with company and industry standards.
• Gathered, defined and refined requirements, led project design and oversaw implementation.
• Coordinated with technology leaders to promote architectural goals and design concepts.
• Resolved current bottlenecks, improved operation efficiencies and provided exceptional consulting to DevOps teams.
• Heard certain difficult customers with compassion, poise and in turn increased customer satisfaction by providing solutions that reduced time to market, reduced technical debt and increased agility.
• Analyzed, identified and resolved complex production issues by engaging as L3.
• Worked closely with customers to identify business needs, including costs and benefits of implementing computing solutions.
• Worked single handedly as hands on engineer by setting up entire API architecture for organization before handing it over to operations team. All architecture designs per business deployed for HA, high resiliency and real time disaster recovery.
• Conducted security assessments and made recommendations for disaster recovery, remote access, network transport, servers and authentication/authorization services.
• Developed strategies, capacity forecast and deployment plans to inform and influence management and stakeholders.
• Researched and read up on new and unfamiliar technologies for quick and effective adoption.
• Developed application frameworks, standardized procedures and managed delivery processes.
• Worked effectively in Agile environments to maintain efficient project work.
• Researched and evaluated available tools to determine advanced methods of developing artifacts.
• Designed solutions for modern and legacy applications.

Products and Platforms

VMWare virtualization, Cloud Computing (AWS/Azure/GCP), Layer7 API Gateways, IBM Datapower, Openshift, Kubernetes, Docker/Containers, Bash/Python, REST APIs, Micro Services, Service Mesh, Tomcat, Apache, JBOSS, IBM WAS, IBM WMQ, Rabbit MQ, Apache Kafka, Okta, OAuth, OpenID Connect, JWT, F5 Load Balancers

Tools and Utilities

AppDynamics, Dynatrace, Catchpoint, CA APIM (Wily), Datadog, Blazemeter, Jenkins, Harness, Chef, Ansible, Github, Nexus, Soap Ui, Postman, ServiceNow, JIRA, Rally, Kibana Elastic Search

• Worked on service oriented architecture (SOA) as middleware development engineer and created security, ESB and context based routing policies on IBM Datapower appliances.
• Created various components of policy development and deployment frameworks to be used as reusable component.
• To increase operational efficiencies and reduce human errors during change implementation, created shell policy deployment scripts.
• Performed extensive shell script development to cover all highly repeated manual and operational processes like policy creation, deployment, disable/enable service or service object etc.
• Played role of IBM Datapower admin and infrastructure engineer with responsibilities varying from hands on physical device build and configuration in datacenter, setting up IAM (integrated with LDAP/RSA) on appliances per PCI and enterprise security standards, network interface setup, NTP setup, logging, monitoring (SNMP), alerting, Incident creation and SOP articles setup.
• Enabled service/api developers to board Datapower gateway appliances seamlessly by setting up development standards, reusable templates, self service pre-migration check tools, F5 VIP configurations (GTM/LTM) and Firewall setup.
• Enabled legacy mainframe services to be consumed by modern applications developed with J2EE, .NET with XML and JSON data structures. Created policies for conversation of these data structures into Cobol copybook and vice versa during transaction run time.
• Created certain use case specific sophisticated gateway service policies with method level timeout implementation, MQ integration, retry, failover, circuit breaker, auto recovery from failover and event triggers.

Products and Platforms

IBM Datapower, IBW Websphere, IBM WTX, IBM Clearcase, IBM WMQ, Apache, Tomcat, Web Services Security, Web Service Proxy, RAD, SNMP, Netcool, LDAP

Tools and Utilities

CA Wily, Splunk, Soap Ui, JMeter, XML Spy, WinScp, Putty, Ultraedit