SHANTANU DUTTA

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs, and improvements. Experienced Program Manager skilled in managing functional operations and projects related to telecom and Energy and Utilities. Advanced understanding of organizational strategies, financial management, procurement and contracting. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. A Multi-tasking Manager is well-known for creating a positive workplace culture and high-performing teams. Demonstrated Agile leadership and Salesforce technical expertise, including competitive offerings, pricing, and market positioning. Customer-oriented team player with expertise in generating optimal satisfaction levels while building profits and client generation. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Committed to day-to-day efficiency and supervising workers. Proficient in driving sales and increasing customer engagement with a hands-on approach at each stage. Trains, mentors and motivates staff for maximum performance.

• Next Era Energy, Florida
• IBM Internal Sugar CRM, China
• MAF (Majid Al Futtaim), Dubai

• Salesforce Administrator
• Sales Cloud Consultant
• Service Cloud Consultant
• DASSM (Disciplined Agile Scrum Master)
• PMP India 2015

• Estee Lauder, India
• Telecom Argentina, India
• T-Mobile, India
• Hong Kong Telecom, India
• Globe Telecom Philippines, India

• Awarded multiple Excellence and Eminence, SPARK, and Service Recognition awards by IBM and client leaders.
• Delivery Excellence Awards 2021

• Led weekly meetings among program team members to brainstorm and ask questions, enabling peers a venue to resolve issues quickly and effectively.
• Handled several high-level projects simultaneously, successfully delivering each of them in less time than was expected.
• Collaborated with a team of 145 in the development of the Next Era account.
• Resolved product issues through consumer testing.
• · Spearheaded large-scale program management ranging from US$ 2 Million to US$ 35 Million including agile, iterative & waterfall project management, enterprise program governance, risk management, outsourcing/insourcing, and offshore/onshore development models
• · Achieved growth of 23% with an improvement in the bottom line of 13.7% quarter-on-quarter in 18 months through measures conducting workshops at client premises and pitching for new business
• · Successfully transitioned and managed the Telecom Argentina AMS project worth US$ 5 million
• · Played a global lead role in setting up Salesforce Garage in various geographies of IBM like the Philippines, Dubai, and Costa Rica, as part of the Growth strategy program.

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