Shantavia Bacon

• Increased satisfaction levels by swiftly responding to specific diet needs.
• Collaborated with healthcare professionals to create specialized diets for patients with specific medical conditions or nutritional requirements.
• Organized in-service training sessions for dietary staff members, addressing critical topics such as food safety, sanitation procedures, and nutritional guidelines.
• Implemented menu rotation schedules that incorporated seasonal ingredients, providing variety while controlling costs.
• Conducted regular staff meetings to address concerns, share updates on industry trends, and foster team collaboration within the dietary department.
• Implemented a proactive approach to problem-solving within the department by encouraging open dialogue among team members and promoting a culture of continuous improvement.
• Maintained a clean and safe work environment by enforcing strict sanitation guidelines and safety protocols.
• Reduced food waste by implementing inventory control measures and optimizing food storage practices.
• Participated actively in hiring new employees for the dietary department – from screening resumes to conducting behavioral and technical interviews.
• Increased employee retention through effective training, mentoring, and performance evaluations of dietary staff members.
• Continuously evaluated ingredient suppliers'' performance based on their ability to meet quality expectations while adhering to budget constraints.
• Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
• Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
• Created new recipes, outlined steps, and training staff on correct preparation.
• Set and oversaw weekly and special event menu plans.
• Directed activities of team of skilled kitchen workers preparing and serving meals.
• Controlled expenses and boosted profitability by managing food and labor costs.
• Planned and executed promotions and special events in close collaboration with management.
• Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
• Coordinated kitchen activities with front-of-house staff for seamless and service.
• Served consistent portions following recipes and control standards.
• Maximized team productivity by expertly delegating tasks to kitchen staff.
• Supervised food presentation and plating to enhance visual appeal.
• Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
• Directed food preparation and cooking activities to meet health and safety standards.
• Controlled food costs and managed inventory.
• Scheduled and rotated staff for adequate coverage and fair distribution of workload.
• Monitored food preparation, production, and plating for quality control.
• Monitored food inventory and supplies to prevent waste.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
• Trained new hires in food handling and safety protocols to boost knowledge and performance.
• Monitored production to check safety, standardized production and appropriate portioning.
• Visited with residents to inquire about satisfaction, quality, and personal preferences.
• Consulted with dietitians to plan menus appropriate for patient needs.
• Interviewed, hired and trained dietary personnel to provide optimal service.
• Purchased food supplies for department according to budget limitations.
• Improved patient satisfaction by developing and implementing dietary plans tailored to individual needs.
• Optimized resource allocation through careful planning of labor schedules based on staff availability and workload demands during peak times.
• Ensured compliance with state and federal regulations by staying up-to-date on industry standards and conducting regular internal audits.
• Assisted in the development of hospital-wide nutrition policies to ensure consistency in care across all departments.
• Promoted healthy eating habits among patients through educational programs, workshops, and one-on-one consultations.
• Enhanced kitchen efficiency by streamlining meal preparation processes and introducing time-saving techniques.
• Managed budgetary constraints effectively, ensuring minimal impact on the quality of meals served to patients.
• Facilitated communication between the dietary department and other hospital units to coordinate patient meal delivery times efficiently.
• Developed strong relationships with vendors, negotiating favorable pricing while maintaining quality standards for ingredients used in meal preparation.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Fostered positive customer service culture within team which led to higher customer satisfaction rates.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Customized support strategies for high-priority clients to ensure their specific needs were met.
• Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
• Developed feedback system for customers to share their service experience, leading to actionable improvements.
• Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
• Coordinated with logistics department to expedite shipping for urgent customer orders.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Participated in training programs to enhance product knowledge and customer service skills.
• Improved resolution time with effective problem-solving for customer complaints.
• Led quarterly customer service meetings to review performance and set goals for improvement.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Implemented rewards program that encouraged repeat business and strengthened customer relationships.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Analyzed customer service metrics to identify trends and develop strategies for improvement.

Cleaning rooms greeting and engaging with guest

Answering inbound and outbound phone calls handling payments for service technical issues providing best customer service for direct tv customers