Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHANTAVIA GAMMAGE

St. Petersburg,FL

Summary

Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Certified Nursing Assistant offering 4 years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.

Overview

9
9
years of professional experience

Work History

Front Desk Agent

Quality Inn
ST PETE, FL
10.2023 - Current
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Inputted guest information into computer system accurately and securely.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Answered phones, responded to inquiries, and took messages.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
  • Managed cash drawer responsibly throughout shift.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Verified customer credit to establish payment method for accommodations.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Provided excellent customer service while upholding company policies.
  • Understood and followed oral and written directions.

CNA

Lrs Healthcare
Omaha, NE
02.2022 - Current
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Distributed drinking water and nourishment to residents.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Reported changes in patient conditions to registered nurse or physician.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Supported non-ambulatory residents in range of motion exercises.
  • Used mobility devices to transport patients.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.

CNA

Alpine Health and Rehab Center
ST PETE, FL
08.2022 - 01.2024
  • Provided emotional support to family members during difficult times.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Understood and followed oral and written directions.
  • Identified needs of customers promptly and efficiently.
  • Maintained schedule of class assignments to meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Monitored food intake and output as directed by nursing staff.
  • Used mobility devices to transport patients.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Observed and reported unusual symptoms and changes to charge nurse.

Cashier Team Lead

TJX Companies
ST PETE, FL
04.2015 - 01.2019
  • Processed payments promptly for customers to exceed productivity standards.
  • Processed refunds and exchanges according to company policy.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Developed strong working relationships with team members to foster collaboration.
  • Scanned items and checked pricing on cash register for accuracy.
  • Monitored cashier performance, providing feedback as needed.
  • Welcomed customers, offering assistance to help find store items.
  • Answered customers' questions and provided information on store procedures or policies.

Education

GED -

TOMLISON ADULT EDUCATION
SAINT PETERSBURG FL
07-2019

Skills

  • Report Generation
  • Guest Relations
  • Credit and Cash Payments
  • Safety and Security Procedures
  • Information Protection
  • Front Office Support
  • Room Assignments
  • Guest Amenities
  • Time Management
  • Sales Expertise
  • Oral and Written Communications
  • Problem-Solving Skills
  • POS Systems
  • Documentation
  • Payment Oversight
  • Listening Skills
  • Customer Service
  • Microsoft Office
  • Effective Planning
  • Training and Mentoring
  • Reservations
  • Cash Handling

Timeline

Front Desk Agent

Quality Inn
10.2023 - Current

CNA

Alpine Health and Rehab Center
08.2022 - 01.2024

CNA

Lrs Healthcare
02.2022 - Current

Cashier Team Lead

TJX Companies
04.2015 - 01.2019

GED -

TOMLISON ADULT EDUCATION

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