Shantavia Ross
Ocilla,GA
Summary
Licensed Practical Nurse with a proven track record at a Pediatric clinic excelling in medication administration and compassionate patient care. Also committed to delivering exceptional care and support.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
6
6
years of professional experience
Work History
Licensed Practical Nurse
Tift Regional Medical Center
Tifton, GA
08.2024 - Current
- Collaborated with multidisciplinary teams to develop comprehensive care plans for patients.
- Educated patients and families on health management and post-discharge care strategies.
- Advocated for patient needs, ensuring timely interventions and resources were provided effectively.
- Participated in quality improvement initiatives to enhance service delivery and patient satisfaction.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
Retail Sales Associate
It’s Fashion
Fitzgerald, GA
06.2022 - 03.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently, ensuring accuracy in cash handling and credit card processing.
- Collaborated with team members to meet daily sales goals and promote customer engagement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Customer Service Cashier
Burger King
Fitzgerald, GA
07.2020 - 05.2021
- Resolved customer complaints diligently, ensuring prompt and satisfactory solutions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Practical Nursing Diploma - Nursing
Wiregrass Georgia Technical College
Valdosta, GA07.2024
High School Diploma -
Irwin County High School
Ocilla, GA05.2022
Skills
- Medication administration
- Direct patient care
- Compassionate care
- Customer service
- Problem-solving skills
- Listening skills
- Excellent people skills
- Relationship building
- Cash handling
- Flexible schedule
Timeline
Licensed Practical Nurse
Tift Regional Medical Center
08.2024 - Current
Retail Sales Associate
It’s Fashion
06.2022 - 03.2023
Customer Service Cashier
Burger King
07.2020 - 05.2021
Practical Nursing Diploma - Nursing
Wiregrass Georgia Technical College
High School Diploma -
Irwin County High School