Shantavian Collins
Gadsden,AL
Summary
Proven track record in enhancing operational efficiency and customer satisfaction, notably at Waffle House, by leveraging exceptional communication skills and workplace cleanliness. Expert in product packing and adept at fostering team collaboration. Achieved significant improvements in service quality and safety protocols, demonstrating a strong ability to meet and exceed production demands with versatility and dedication.
Overview
6
6
years of professional experience
Work History
Production Line Worker
Kochs Food
01.2021 - 12.2022
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Collaborated with other production workers to achieve smooth running of production line.
- Followed instructions to make products in line with customer specifications.
- Boxed, labeled, and transported items to support assembly operations.
- Packaged and labeled products using automated equipment.
- Demonstrated flexibility in working various shifts, overtime hours, and weekends as required to meet production demands.
Daycare Teacher
Sans ABC 123 Daycare
09.2018 - 12.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
Waitress Trainer
Waffle House
03.2020 - 08.2021
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Secretary
Forrest Cemetery
05.2017 - 09.2017
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
Summer Food Program Assistant
Summer Youth Employment
05.2017 - 09.2017
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Supported planning and coordination of [Type] program and associated activities.
Education
High School Diploma -
Gadsden City High School
Gadsden, AL05.2017
Skills
- Workplace Cleanliness
- Hand-Eye Coordination
- Hand tools
- Product packing
Timeline
Production Line Worker
Kochs Food
01.2021 - 12.2022
Waitress Trainer
Waffle House
03.2020 - 08.2021
Daycare Teacher
Sans ABC 123 Daycare
09.2018 - 12.2021
Secretary
Forrest Cemetery
05.2017 - 09.2017
Summer Food Program Assistant
Summer Youth Employment
05.2017 - 09.2017
High School Diploma -
Gadsden City High School
Similar Profiles
Thomas BowieThomas Bowie
Portion Supervisor at Kochs FoodPortion Supervisor at Kochs Food
Axel ChavezAxel Chavez
Assembly Line Worker at Kochs FoodAssembly Line Worker at Kochs Food
Shakelia DixonShakelia Dixon
Billing Clerk at Kochs FoodBilling Clerk at Kochs Food
Trevoris CeaserTrevoris Ceaser
Quality Control Technician at Kochs FoodQuality Control Technician at Kochs Food
Addie JenkinsAddie Jenkins
Social Media Manager at Clover on Court (Formerly Harp & Clover)Social Media Manager at Clover on Court (Formerly Harp & Clover)