Shantay Collins-Dillard
Prattville,AL
Summary
Organized Administrative Assistant known for productivity and efficient task completion. Specialize in time management, data entry, and customer service skills. Excel at communication, problem-solving, and adaptability, ensuring smooth office operations and positive stakeholder interactions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant
State of Alabama Law Enforcement Agency
Montgomery, AL
11.2023 - Current
- Directed customer inquiries to appropriate department personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Facilitated communication between different departments within the organization.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Completed day-to-day duties accurately and efficiently.
House Manager/Patient Advocate
Family Sunshine Center
Montgomery, AL
08.2020 - 11.2022
- Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
- Provided gentle assistance in areas of hygiene and feeding to residents at Family Sunshine Center.
- Coordinated with community-based treatment providers to meet needs of Human Trafficking residents.
- Attended meetings with opposing counsels for negotiations or settlement conferences.
- Displayed superior confidentiality in mail, telephone and in-person communications.
- Remained highly organized and detail-oriented while working on several cases simultaneously.
- Developed strategies for handling difficult cases based upon knowledge of legal principles and precedent decisions.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
Personal Care Assistant/Assistant Supervisor
Autauga Elmore Developmental Services
Millbrook, AL
06.2012 - 08.2020
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Provided ongoing compassionate patient care for each client.
- Assisted with meal planning to meet nutritional plans.
- Transported patients to medical, dental and personal care appointments.
- Laundered clothing and bedding to prevent infection.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Reported concerns to nurse supervisor to promote optimal care.
- Completed scheduled patient check-ins and progress reports for clients.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Maintained detailed records of services performed on clients.
Education
Some College (No Degree) -
H. Councill Trenholm State Community College
Montgomery, ALCertification
- Certified Nursing Assistant - 1999
Timeline
Administrative Assistant
State of Alabama Law Enforcement Agency
11.2023 - Current
House Manager/Patient Advocate
Family Sunshine Center
08.2020 - 11.2022
Personal Care Assistant/Assistant Supervisor
Autauga Elmore Developmental Services
06.2012 - 08.2020
Some College (No Degree) -
H. Councill Trenholm State Community College
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