Shantay Hendren
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
SiteCal Inc.
04.2022 - Current
- Proofread documents for errors, ensure accuracy in data entry tasks, and carefully follow instructions for completing tasks.
- Proficient in Microsoft Office (Word, Excel, PowerPoint), managing databases (Quickbooks and Indysoft), and handling office equipment such as printers and copiers.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
E-commerce Shopper
Cub
12.2021 - Current
- Help customers by asking questions and making suggestions for purchases
- Review customer orders and assist in resolving issues promptly and efficiently
- Maximize positive customer service experience
- Assist with training new employees on policies and procedures
- Contribute to positive, fun working environment.
Medical Device Specialist
Boston Scientific
10.2016 - 08.2021
- Conduct routine equipment inspections and report any issues to the supervisor immediately.
- Minimize waste for each production line by identifying and replacing damaged parts as needed.
- Verify work is in accordance with process specifications.
- Ensure all safety policies and procedures are consistently being followed.
- Collaborated with cross-functional teams to achieve project goals on time.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Store Supervisor
Subway
12.2014 - 12.2015
- Manage 12 employees, including allocating daily tasks, ordering and inventory, and hiring
- Create schedule and consider all time-off requests
- Serve as point of contact for vendors and other buyers with questions about purchase order discrepancies
- Coordinate necessary maintenance needs
- Place special orders and coordinate with other store supervisors to locate desired items
- Track all money received and prepare deposits accordingly
- Play integral role in customer service, overall sales numbers, and creating a positive, fun working environment.
Education
Associates of Applied Science - Administrative Specialist & Medical Administration
Anoka Technical College
Anoka, MN12.2023
Skills
- Conflict resolution
- Time Management
- Scheduling
- Zoom Video Conferencing
- Quality assurance
- Customer Service
- Filing and data archiving
- Administrative Support
- Meticulous attention to detail
- Accounting Support
- Organization
- Microsoft Office Suite
Timeline
Administrative Assistant
SiteCal Inc.
04.2022 - Current
E-commerce Shopper
Cub
12.2021 - Current
Medical Device Specialist
Boston Scientific
10.2016 - 08.2021
Store Supervisor
Subway
12.2014 - 12.2015
Associates of Applied Science - Administrative Specialist & Medical Administration
Anoka Technical College
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