Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shantayh Snell

JACKSONVILLE,USA

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

29
29
years of professional experience

Work History

Store Manager

LifeStorage/ExtraSpace Storage
JACKSONVILLE, FL
02.2017 - 03.2025
  • Executed opening and closing procedures to ensure operational efficiency.
  • Delivered exceptional customer service, addressing inquiries and resolving complaints.
  • Assisted customers with storage needs while fostering strong relationships.
  • Rented storage units and managed rental accounts effectively.
  • Processed payments and conducted collection calls, documenting account updates.
  • Managed inbound and outbound calls, engaging potential leads to finalize sales.
  • Coordinated logistics for deliveries in collaboration with contracted customers.
  • Conducted inventory counts to maintain adequate stock levels and processed supply orders.
  • Sustained occupancy above 90% and fulfilled KPI targets
  • Resolved customer complaints promptly.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Associate Store Manager

LifeStorage
Jacksonville, FL
08.2015 - 02.2017
  • Acting as key support to the store manager in achieving sales and operational goals
  • Performed daily opening and closing duties such as counting cash drawers and reconciling tills.
  • Assisted customers in selecting items that meet their needs and budget constraints.
  • Managed stockroom operations, including receiving shipments, organizing shelves, and tracking inventory levels.
  • Resolved customer issues quickly and efficiently to maintain customer satisfaction.
  • Provided customer service support for incoming calls and emails from customers.
  • Developed strong relationships with customers to encourage repeat business opportunities.
  • Answered customer questions about products, prices, availability, product uses, and credit terms.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Answered, screened, and processed high volume of calls daily with a call management system and web-based communications.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Executed merchandising plans according to company guidelines.
  • Assisted customers, answered questions, and resolved problems for stellar customer service.

Certified Personal Trainer

Olympia Gym
Jacksonville, FL
12.2009 - 06.2015
  • Specializing in women's health and body wellness.
  • Developed tailored health and diet consultation programs.
  • Trained in CrossFit techniques to enhance fitness outcomes.
  • Instructed spin classes, promoting cardiovascular endurance.
  • Led boot camp sessions focusing on strength and agility.
  • Conducted high-paced aerobics classes to improve physical fitness.
  • Sold memberships to increase client engagement and retention.
  • Managed weekly inventory to ensure adequate supply levels.
  • Conducted group classes in weight training, aerobics, and other forms of exercise.
  • Performed administrative tasks such as scheduling appointments and processing payments.
  • Prepared for classes in advance, selected and queued music beforehand, and began and ended classes on time for maximum benefit to attendees.
  • Demonstrated safe and effective exercise techniques to clients.

Assistant Store Manager

Kentucky Fried Chicken
Jacksonville, FL
08.2007 - 09.2009
  • Prioritized efficiency and speed in daily operations.
  • Managed daily operations for a cohesive team environment.
  • Ensured strict temperature control to maintain food quality.
  • Participated actively in food safety compliance initiatives.
  • Trained new employees on operational standards and procedures.
  • Oversaw cash drawer procedures to maintain financial accuracy.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

Assistant Store Manager

Kentucky Fried Chicken
Moncks Corner, SC
01.1996 - 04.2007
  • Managed store inventory to ensure optimal stock levels and reduce waste.
  • Oversaw store budget, ensuring fiscal responsibility and resource allocation.
  • Developed work and training schedules for employees to enhance productivity.
  • Prepared for numerous inspections by enforcing quality and health assurance policies.
  • Led crews of three to seven employees, promoting teamwork and efficiency.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Resolved customer complaints and addressed any issues that may arise during store hours.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Maintained inventory by checking merchandise to determine levels.
  • Handled customer complaints by empathetically listening, recording details, and offering solutions.
  • Completed thorough opening, closing, and shift change functions to maintain daily operations.
  • Delivered exceptional customer care, resolving issues promptly and effectively.
  • Utilized multitasking skills to meet deadlines and accomplish tasks efficiently.

Education

Associate of Science - Supply Chain Management

Florida State College
Jacksonville, FL
05-2029

Associate of Arts - Child Development

Trident Technical College
Moncks Corner, SC
01.2004

High School Diploma -

Timberland High School
Saint Stephen, SC
01.2000

Skills

  • Effective communication
  • Building rapport
  • Providing customer support
  • Calm disposition
  • Time management
  • Attention to detail
  • Customer service
  • Goals and performance
  • Team building and leadership
  • Multitasking and organization
  • Customer relations
  • Friendly and positive
  • Problem-solving skills
  • Compassionate

Timeline

Store Manager

LifeStorage/ExtraSpace Storage
02.2017 - 03.2025

Associate Store Manager

LifeStorage
08.2015 - 02.2017

Certified Personal Trainer

Olympia Gym
12.2009 - 06.2015

Assistant Store Manager

Kentucky Fried Chicken
08.2007 - 09.2009

Assistant Store Manager

Kentucky Fried Chicken
01.1996 - 04.2007

Associate of Science - Supply Chain Management

Florida State College

Associate of Arts - Child Development

Trident Technical College

High School Diploma -

Timberland High School

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