shantazja wright
Cintas
REISTERTOWN,MARYLAND
1
Language
1
Certification
14
years of professional experience
Motivational leader and organizational problem-solver with advanced
supervisory, team building and customer service skills. Experience
stepping into roles and quickly making positive changes to drive
company success. Focused on using training, monitoring and morale-
building techniques to maximize employee engagement and
performance. Executive with comprehensive experience in budget
management, business development, and team-building, adept at
driving profitability and growth. Results-driven executive with proven
track record of achieving business goals through strategic planning and
leadership. Dynamic executive with expertise in driving operational
efficiency, fostering team collaboration, and delivering exceptional
results.
Work History
Sale Advisor
11 Months- Cultivated strong customer relationships through personalized communication and support.
- Assisted customers in selecting products that best fit their needs and budgets.
- Provided training to new team members on sales techniques and product knowledge.
- Implemented process improvements that enhanced customer satisfaction scores.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Developed training materials to enhance team knowledge of product offerings and promotions.
- Increased sales by establishing rapport with customers and identifying their needs.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
Service Sale Representative
3 Years 7 Months- Responsible for selling products and services to new and existing customers.
- Developed and maintained strong relationships with clients to ensure customer satisfaction.
- Conducted product demonstrations and presentations to prospective clients.
- Negotiated contracts and pricing with customers to close sales.
- Collaborated with internal teams to ensure timely delivery of products and services.
- Provided exceptional customer service by addressing client inquiries and resolving issues.
- Achieved and exceeded sales targets consistently.
- Participated in training sessions to stay updated on product knowledge and sales techniques.
- Provided feedback to management on customer preferences and market trends.
Sale Representative
9 Months- Assisted customers with product selection and purchases in a fast-paced retail environment.
- Provided exceptional customer service by answering questions and resolving issues.
- Maintained up-to-date knowledge of Verizon Wireless products and services.
- Achieved and exceeded sales targets consistently.
- Collaborated with team members to ensure a seamless customer experience.
- Trained new employees on product knowledge and sales techniques.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Participated in promotional events to increase brand awareness and drive sales.
- Developed strong relationships with customers to encourage repeat business.
- Provided feedback to management on customer preferences and market trends.
Captain Manager
2 Years- Managed a team of sales representatives to maintain coverage and meet sales targets.
- Provided coaching and support to team members to improve performance.
- Conducted regular team meetings to discuss sales strategies and performance.
- Developed and implemented sales plans to achieve company goals.
- Collaborated with other departments to ensure a seamless customer experience.
- Provided feedback to management on team performance and market trends.
Mobile Expert
1 Year- Explained latest promotions, sales incentives and offerings to customers.
- Assisted customers with product selection and purchases.
- Provided exceptional customer service by answering questions and resolving issues.
- Maintained up-to-date knowledge of products and services.
- Achieved and exceeded sales targets consistently.
- Collaborated with team members to ensure a seamless customer experience.
- Trained new employees on product knowledge and sales techniques.
Server
3 Years- Greeted and seated guests in a timely manner.
- Took food and beverage orders and entered them into the POS system.
- Delivered food and beverages to tables promptly.
- Ensured guest satisfaction by checking on tables regularly.
- Processed payments and provided accurate change.
- Maintained a clean and organized work area.
- Assisted with opening and closing duties as needed.
Customer Service
1 Year- Answered phone calls and responded to customer inquiries.
- Assisted customers with product selection and purchases.
- Provided exceptional customer service by answering questions and resolving issues.
- Maintained up-to-date knowledge of products and services.
- Achieved and exceeded sales targets consistently.
- Collaborated with team members to ensure a seamless customer experience.
- Trained new employees on product knowledge and sales techniques.
Merchandiser/Cashier
1 Year- Assisted customers with product selection and purchases.
- Provided exceptional customer service by answering questions and resolving issues.
- Maintained up-to-date knowledge of products and services.
- Achieved and exceeded sales targets consistently.
- Collaborated with team members to ensure a seamless customer experience.
- Trained new employees on product knowledge and sales techniques.
Receptionist
3 Years- Answered phone calls and directed them to the appropriate department.
- Greeted visitors and provided them with information and assistance.
- Scheduled appointments and maintained calendars.
- Processed incoming and outgoing mail.
- Maintained a clean and organized reception area.
- Assisted with administrative tasks as needed.
Education
No Degree - Business Administration
High School Diploma
Skills
CPR Certification | First Aid | AED Operation |
Emergency Response | Organization | Attention To Detail |
Data Analysis | Quality Control | Microsoft Office |
Active Listening | Empathy | Teamwork | Conflict Resolution |
Negotiation | Staff Scheduling |
Time And Attendance Management | Performance Evaluation |
Workforce Planning | Labor Forecasting | Communication |
Customer Service | Persuasion | Problem-Solving |
Certification
First aid and safety
B2B
Languages
English
Native or Bilingual
Timeline
Sale Advisor
Consumer Cellular
09.2025 - 08.2026Read More
Service Sale Representative
Cintas
01.2023 - CurrentRead More
Sale Representative
Verizon
09.2022 - 06.2023Read More
Captain Manager
Enjoy Technology
01.2020 - 01.2022Read More
Mobile Expert
Enjoy Technology
01.2019 - 01.2020Read More
Customer Service
Bates Trucking
01.2018 - 01.2019Read More
Server
Maggiano's Inc.
01.2017 - 01.2020Read More
Merchandiser/Cashier
Aldi's
01.2016 - 01.2017Read More
Receptionist
Spectrum Ltd.
01.2013 - 01.2016Read More
Howard Community College
No Degree from Business Administration
Read More
Wilde Lake High School
High School Diploma
Read More