Shante Caesar

Progressively assumed expanded leadership responsibilities within the CCMA program, beginning with course delivery across Phlebotomy, EKG, CPR, CCMA Procedures, Medical Terminology, and Administrative Assisting in both virtual and in-person formats. Over time, took on coordination of skills labs and instructional staff, supporting program consistency and day-to-day operations. Worked in close collaboration with the Program Director to support curriculum restructuring and program improvements, contributing instructional insight to align coursework with NHA standards and evolving workforce needs. Provided mentorship to instructional staff, supporting teaching effectiveness, skills assessment quality, and instructional continuity. As responsibilities grew, became increasingly involved in student success and case management, facilitating targeted tutoring to improve retention and exam readiness, supporting ELL students in developing medical English proficiency, and addressing student concerns within scope of authority, with appropriate escalation when needed. Assisted with internship onboarding and communication with clinical partners to support smooth placement and compliance. Contributed to program growth and operational support by assisting with the proposal, curriculum development, and implementation of the Patient Care Technician (PCT) program and teaching the inaugural cohort. Stepped in to provide operational support during Program Director absences, assisted with pinning and graduation events, improved efficiency through reorganization of instructional supply systems, and assisted with various program expansion initiatives.

Accomplishments:

• CUNY LaGuardia Community College: Educator Excellence Award- September 2025
• Maintained 100% NHA Exam Pass rate for 2 years

Served as Lead Instructor for the CCMA, EMT, and Paramedic departments, partnering closely with Program Directors to transition the CCMA curriculum from vendor-led instruction to a fully in-house model. Led the reintegration of key courses (including Phlebotomy, EKG, CPR, and CCMA Capstone) ensuring curriculum alignment, instructional consistency, and compliance with NHA certification standards. Reworked and strengthened the CCMA Capstone to better reflect clinical competencies, workforce expectations, and exam readiness. Oversaw delivery of all CCMA coursework in virtual and in-person formats, coordinated and facilitated skills labs, and supported instructional quality across courses. Maintained high student satisfaction and 100% NHA exam pass rates through outcomes-driven instruction, skills validation, and continuous program improvement.

Partnered with senior consultants and Lehigh Valley Health Network leadership to design and implement an accelerated Medical Assistant training program from the ground up to address critical workforce shortages. Led full program development, including curriculum design, instructional materials, skills competencies, and assessment frameworks, and implemented the program across multiple locations and time zones in hybrid, in-person, and virtual formats. Coordinated and delivered medical assistant coursework, facilitated hands-on skills labs, and supported student recruitment and enrollment efforts to build sustainable program cohorts. Collaborated with LVHN Nursing Education department and academic partners to ensure program alignment with organizational needs, certification standards, and clinical expectations, while maintaining high internal and external stakeholder satisfaction. Prepared students for the NHA CCMA certification exam, achieving a 98% pass rate, 100% job placement, and 99% one-year retention, resulting in the graduation of over 250 Medical Assistants and directly contributing to the successful closure of Medical Assistant vacancies across the health system.

Advanced from frontline Medical Assistant to a regional clinical trainer role through demonstrated excellence in patient care, operations, and staff development. Served as a key liaison between corporate leadership and clinical teams, communicating billing, procedural, and operational updates while supporting patient relations and complaint resolution. Managed core administrative and financial operations, including cash handling, reconciliations, invoice review, and vendor coordination, ensuring operational accuracy and regulatory compliance. Partnered with Human Resources to support interviewing, hiring, onboarding, evaluations, and performance management, including corrective actions and terminations when necessary. Led clinical training and skills validation for new hires, developing and coordinating training schedules and directly instructing staff in all required clinical competencies. Maintained responsibility for hands-on patient care and well-maintained clinical environment.