Shante Clark
3125 Esplanade Cir Atlanta
Summary
Dedicated and personable professional with a strong commitment to exceptional customer service. Skilled in greeting customers, attentively listening to their needs, and providing a personalized experience. Excellent interpersonal and organizational skills. Known for a focused approach, diligent work ethic, and punctuality.
Overview
16
16
years of professional experience
Work History
Customer Contact Center
Focus Staffing
04.2023 - Current
- Processes application for Family Medicaid, Aged, Blind or Food Stamps, and hearing request and changes using appropriate criteria.
- Adheres to assigns daily work schedule, meets attendance standards as outlined in policy.
- Ability to answer a high volume of incoming calls from constituents inquiring about the Food Stamp, Medical Assistance,and Tanf programs.
- Assists limited english proficiency and sensory impaired (LEPSI) by collaborating with the Language Line.
- Document all call information according to standard operating procedures.
- Provides professional, courteous, and helpful customer service to the internal and external customers.
- The capability of being flexible with work assignments and able to work multiple queues.
Auto Broker
Starr Luxury Vehicles
07.2020 - Current
- Provided excellent service and attention when dealing with customers face-to-face or over the phone
- Consistently met or exceeded upselling, by leveraging excellent communication and interpersonal strengths
- Explained Services offerings to customers, including policies, restrictions, and refund policies
- Increased customer satisfaction by coming up with new ways to solve problems
- Suggested the best merchandise based on the needs and desires of the customer
Customer Contact Center
Dover Staffing
04.2022 - 03.2023
- Register online applications, renewals, and process verification via Document System.
- Ability to answer a high volume of incoming calls from constituents inquiring about Food Stamps, Medical Assistance and Tanf programs.
- Processes applications, hearing request for changes and transferring individuals to the proper queues.
- Provides professional, courteous, and helpful customer service to customers.
- Performs other professional responsibilities as assigned.
Community Manager
Ideal Biz Centre
02.2018 - 08.2021
- Was able to quickly resolve tenant issues and increase tenant retention
- Effectively managed the property and the team that included maintenance, activities, and security
- Assisted the team during construction, interior renovation, and property rehabilitation projects
- Collected rent and other payments from residents, keeping detailed records of those who paid on time and those who were late
- Planned and implemented promotional activities in order to increase community engagement and occupancy rates
Assistant Property Manager
The Life at Greenbriar
11.2008 - 11.2017
- Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department
- Double-checked and submitted timekeeping data to ensure accurate and timely payroll processing
- Entered information from customer calls and onsite service visits into the company's system
- Assisted management by processing invoices and documents and ensuring that they were delivered on time every time
- Provided services to residents and wrote customer contracts and invoices
- Executed preventive maintenance schedules for prolonged property longevity.
- Followed up on delinquent tenants and coordinated collection procedures.
Education
High School Diploma -
James Madison High School
Norcross, GA01.1999
Skills
- Team management
- MS Office
- Business operations
- Problem resolution
- Planning and coordination
- Customer service
- Professionalism and courtesy
Timeline
Customer Contact Center
Focus Staffing
04.2023 - Current
Customer Contact Center
Dover Staffing
04.2022 - 03.2023
Auto Broker
Starr Luxury Vehicles
07.2020 - Current
Community Manager
Ideal Biz Centre
02.2018 - 08.2021
Assistant Property Manager
The Life at Greenbriar
11.2008 - 11.2017
High School Diploma -
James Madison High School
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